Process and Performance Specialist

CF Outsourcing Solutions; Quezon City; On-site; PHP 500,000 - 900,000; Full time

Job summary

CF Outsourcing Solutions is seeking a highly organized Process & Performance Specialist to drive operational efficiency, ensure processes are documented, systems are optimized, and projects stay on track. This role partners with the Operations Strategist to provide leadership with data-driven insights.

You will manage the EHR platform liaison, oversee tickets across Operations, IT, and Facilities, develop reports and dashboards, and create SOPs to sustain organizational growth.

Qualifications

• 3+ years of experience in operations, project coordination, executive support, business analysis, or a related role.
• Advanced proficiency in Google Workspace (Drive, Docs, Sheets, permissions management).
• Strong Excel/Google Sheets skills, including reporting, dashboards, and data analysis.
• Excellent project management, organizational, and follow-through skills.
• Strong written and verbal communication skills with the ability to translate technical information for non-technical audiences.
• Experience with EHR systems, vendor management, or healthcare operations is preferred.

Responsibilities

• Serve as the primary liaison for the agency's EHR platform, coordinating with vendors, managing system requests, and maintaining internal documentation.
• Monitor and triage Operations, IT, EHR, and Facilities support tickets, ensuring timely resolution and adherence to service standards.
• Analyze operational data and performance metrics to identify trends, risks, and improvement opportunities.
• Develop reports, dashboards, and executive summaries that provide actionable insights for leadership.
• Create and maintain SOPs, workflows, and process documentation to support organizational consistency.
• Manage Google Workspace file architecture, permissions, and knowledge management resources.
• Coordinate projects, track milestones, monitor action items, and ensure accountability across teams.
• Facilitate leadership meetings, document key decisions, and follow up on deliverables.
• Conduct research and support strategic initiatives as assigned.

Skills

Google Workspace

Excel/Google Sheets

Project management

Communication skills

EHR experience

Job description

Job Summary:

We areseeking a highly organized, tech-savvy Process & Performance Specialist to drive operational efficiency, project accountability, and performance improvement across the organization. This role serves as a key partner to the Operations Strategist, ensuring processes are documented, systems are optimized, projects stay on track, and leadership has the data needed to make informed decisions.

Key Responsibilities:

• Serve as the primary liaison for the agency's EHR platform, coordinating with vendors, managing system requests, and maintaining internal documentation.
• Monitor and triage Operations, IT, EHR, and Facilities support tickets, ensuring timely resolution and adherence to service standards.
• Analyze operational data and performance metrics to identify trends, risks, and improvement opportunities.
• Develop reports, dashboards, and executive summaries that provide actionable insights for leadership.
• Create and maintain SOPs, workflows, and process documentation to support organizational consistency.
• Manage Google Workspace file architecture, permissions, and knowledge management resources.
• Coordinate projects, track milestones, monitor action items, and ensure accountability across teams.
• Facilitate leadership meetings, document key decisions, and follow up on deliverables.
• Conduct research and support strategic initiatives as assigned.

Qualifications:

• 3+ years of experience in operations, project coordination, executive support, business analysis, or a related role.
• Advanced proficiency in Google Workspace (Drive, Docs, Sheets, permissions management).
• Strong Excel/Google Sheets skills, including reporting, dashboards, and data analysis.
• Excellent project management, organizational, and follow-through skills.
• Strong written and verbal communication skills with the ability to translate technical information for non-technical audiences.
• Experience with EHR systems, vendor management, or healthcare operations is preferred.

Preferred Skills:

• Tech-savvy and systems-oriented
• Highly organized and detail-focused
• Analytical and data-driven
• Proactive problem solver
• Strong communicator and relationship builder
• Skilled at managing multiple priorities and driving projects to completion

This role is ideal for a high-performing Executive Assistant, Operations Coordinator, Project Coordinator, or Project Manager who enjoys building systems, improving processes, and supporting organizational growth.