Virtual Medical Assistant

Phoenix Virtual Solutions; Makati; Remote; PHP 420,000 - 660,000; Full time

Job summary

Phoenix Virtual Solutions is seeking an experienced RPM/CCM nurse to support remote patient monitoring and chronic care management programs. You will monitor readings, update care plans, and escalate concerns to clinical staff, while maintaining accurate records in line with HIPAA and privacy requirements.

The role requires 5+ years of hands-on RPM/CCM experience, a PhRN, and strong English communication skills, with the ability to work independently in a remote healthcare setting and

Qualifications

• At least 5 years of hands-on RPM and CCM experience.
• PhRN required.
• Experience with RPM/CCM modules in eClinicalWorks (eCW).
• Knowledge of HIPAA and patient confidentiality requirements.

Responsibilities

• Monitor patient readings and health data, identify abnormal readings, and escalate to clinical staff according to protocols.
• Support ongoing care coordination for chronic conditions, including follow-ups and care plan updates.
• Use RPM/CCM modules in eClinicalWorks to manage patient records, monitoring activities, care plans, and program documentation.
• Contact patients for routine follow-ups, monitoring compliance, care plan reviews, and RPM/CCM participation assistance.
• Maintain accurate, timely, and complete patient records in line with privacy requirements.
• Communicate with providers and clinical teams regarding patient updates and escalations.
• Track patient engagement, monitoring compliance, and completion of RPM/CCM activities.
• Assist with organized workflows and ensure documentation supports billing and program requirements.

Skills

RPM/CCM experience

eCW RPM/CCM modules

Remote healthcare support

English communication

Attention to detail

Time management

Independent work

HIPAA knowledge

Education

PhRN

Job description

About the role

This role involves remote patient monitoring (RPM) and chronic care management (CCM) support, where you will monitor patient readings and health data, identify abnormal readings, and elevate concerns to clinical staff. You will support ongoing care coordination for patients with chronic conditions, manage patient records and monitoring activities using eClinicalWorks (eCW), conduct patient outreach for routine follow-ups, and maintain accurate documentation in accordance with practice protocols and privacy requirements.

Key responsibilities

• Monitor patient readings and submitted health data, identify abnormal readings, and escalating concerns to the appropriate clinical staff according to established protocols

• Support ongoing care coordination for patients with chronic conditions, including follow-ups, care plan updates, and documentation

• Use the dedicated RPM/CCM modules within eClinicalWorks to manage patient records, monitoring activities, care plans, and program documentation

• Contact patients for routine follow-ups, monitoring compliance, care plan reviews, and assistance with RPM/CCM program participation

• Maintain accurate, timely, and complete patient records in accordance with practice protocols and applicable privacy requirements

• Communicate with providers and clinical teams regarding patient updates, missed readings, adherence concerns, and issues requiring escalation

• Track patient engagement, monitoring compliance, and completion of required RPM/CCM activities

• Assist with maintaining organized workflows and ensuring documentation supports applicable billing and program requirements

About you

• At least 5 years of hands-on experience specifically performing RPM and CCM tasks

• PhRN required

• Proven experience using the RPM/CCM modules within eClinicalWorks (eCW)

• Strong understanding of RPM and CCM workflows, patient monitoring, care coordination, and clinical documentation

• Experience handling patient outreach, reviewing monitoring data, and escalating clinical concerns appropriately

• Familiarity with chronic disease management and remote patient monitoring protocols

• Strong written and verbal English communication skills

• Excellent attention to detail, time management, and organizational skills

• Ability to work independently in a remote healthcare support environment

• Knowledge of HIPAA and patient confidentiality requirements