Provider Onboarding Associate

DME Service Solutions; Manila; Remote; PHP 446,000 - 781,000; Full time

Job summary

DME Service Solutions is seeking a Provider Onboarding Associate to support onboarding, system access, intake coordination, and administrative operations in a fast-paced healthcare setting.

You will configure provider accounts, manage records, coordinate onboarding activities, and assist with patient intake workflows while maintaining data accuracy and service quality.

Qualifications

• Minimum of 2 years in healthcare administration or related roles.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Teams, and SharePoint.
• Demonstrated ability to learn and navigate new systems and technologies independently.
• Exceptional attention to detail with a focus on data accuracy and record management.
• Strong organizational and time-management skills with the ability to manage multiple concurrent tasks.
• Excellent written and verbal communication skills with a customer-service mindset.
• Ability to work effectively within structured processes while maintaining flexibility and responsiveness.

Responsibilities

• Configure and maintain provider accounts in Tebra and other systems.
• Facilitate provider access to platforms, tools, trackers, and shared resources.
• Validate system access and account functionality with providers and staff.
• Maintain accurate provider records including onboarding progress and certifications.
• Identify and escalate onboarding or system issues and suggest improvements.
• Support patient intake activities: referral logging and appointment scheduling.
• Assist with BI, insurance verification, and certification training as assigned.
• Track patient onboarding, payment and shipment status, and milestones.
• Ensure timely updates across internal systems and reports.
• Coordinate ordering and distribution of welcome kits, supplies, and training materials.
• Manage shipment tracking and delivery status for providers and patients.
• Support training sessions, meetings, and room reservations as needed.
• Assist with purchase requests and documentation processing.
• Participate in shared inbox and inbound call coverage for inquiries.
• Serve as backup for onboarding, intake, scheduling, and operations when needed.
• Collaborate with Clinical Strategy, Provider Relations, Operations, and Support teams.

Skills

Microsoft Office Suite

Outlook

Excel

Teams

SharePoint

Learn new systems independently

Attention to detail

Time management

Communication skills

Customer service mindset

Tools

Microsoft Office Suite

Outlook

Excel

Teams

SharePoint

Job description

Job Brief:

The Provider Onboarding Associate is responsible for supporting provider onboarding, system access, intake coordination, and administrative operations to ensure a seamless provider and patient experience. This role serves as a key operational partner by managing account setup, maintaining accurate records, coordinating onboarding activities, and supporting patient access workflows. The ideal candidate is highly organized, detail-oriented, adaptable, and capable of managing multiple priorities in a fast-paced healthcare environment.

Job Duties and Responsibilities:

Provider Onboarding & Systems Administration

• Configure and maintain provider accounts within Tebra and other business systems, ensuring accurate setup and readiness for go-live.

• Facilitate provider access to required platforms, tools, trackers, and shared resources.

• Validate system access and account functionality directly with providers and office staff.

• Maintain accurate provider records, including contact information, onboarding progress, training completion, certifications, and operational readiness.

• Identify and escalate recurring onboarding or system issues while recommending process improvements.

Patient Intake & Operations Support

• Support patient intake activities, including referral logging, appointment scheduling, status tracking, and documentation management.

• Assist with Benefits Investigations (BI), insurance verification activities, and certification training coordination as assigned.

• Maintain accurate tracking of patient onboarding, payment status, shipment status, and operational milestones.

• Ensure timely and accurate updates across internal systems and reports.

Administrative & Logistics Coordination

• Coordinate ordering, tracking, and distribution of welcome kits, clinical supplies, training materials, consignment inventory, and office resources.

• Manage shipment tracking and delivery status for providers, patients, and training events.

• Support logistical coordination for training sessions, meetings, room reservations, and operational events.

• Assist with purchase requests, documentation processing, and other administrative functions.

• Participate in shared inbox and inbound call coverage to ensure timely response to provider and internal inquiries.

Cross-Functional Support & Coverage

• Serve as a backup resource for onboarding, intake, scheduling, and operational support functions during staffing gaps, peak volumes, or team absences.

• Collaborate closely with Clinical Strategy, Provider Relations, Operations, and Customer Support teams to ensure continuity of service.

• Adapt to changing priorities and support evolving business needs in a dynamic healthcare environment.

• Contribute to operational improvement initiatives and process standardization efforts.

Qualifications

Required

• Minimum of 2 years of experience in healthcare administration, provider onboarding, operations coordination, scheduling, customer support, or a related role.

• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Teams, and SharePoint.

• Demonstrated ability to learn and navigate new systems and technologies independently.

• Exceptional attention to detail with a focus on data accuracy and record management.

• Strong organizational and time-management skills with the ability to manage multiple concurrent tasks.

• Excellent written and verbal communication skills with a customer-service mindset.

• Ability to work effectively within structured processes while maintaining flexibility and responsiveness.

Preferred

• Experience with Tebra or similar Practice Management (PM) and Electronic Health Record (EHR) platforms.

• Experience with Salesforce or other CRM systems.

• Knowledge of Benefits Investigations, insurance verification, prior authorizations, credentialing, or patient access services.

• Experience handling Protected Health Information (PHI) within a HIPAA-regulated environment.

• Experience supporting healthcare providers, medical practices, specialty therapies, or medical device organizations.

Key Competencies

• Strong attention to detail and process adherence

• Organizational excellence and task prioritization

• Customer-focused and service-driven approach

• Accountability and ownership of assigned activities

• Adaptability and flexibility in a changing environment

• Problem-solving and critical-thinking skills

• Collaboration and teamwork

• Professionalism and discretion when handling confidential information

Work Environment

• Remote-based position with frequent use of computer systems, virtual collaboration tools, and telephone communication.

• May require occasional schedule flexibility to support provider onboarding activities, training events, and business priorities.

Compliance & Confidentiality

• Maintains confidentiality and security of Protected Health Information (PHI), provider data, and company-sensitive information.

• Completes all required HIPAA, compliance, privacy, and company training programs.

• Performs duties in accordance with company policies, quality standards, and applicable federal, state, and industry regulations.

• Demonstrates commitment to maintaining accurate documentation, audit readiness, and regulatory compliance at all times.