Technical Supervisor - Field Service

Jismar Equipment Trading & Services, Inc; Philippines; Presencial; PHP 500.000 - 700.000; Jornada completa

Descripción de la vacante

JISMAR Equipment Trading & Services, Inc. is seeking an experienced Technical Supervisor to lead field service operations in Cagayan de Oro. You will supervise technicians handling beverage equipment, ice machines, refrigeration, and kitchen systems, ensuring quality, timely completion, and proper documentation.

We value strong troubleshooting, leadership, and clear communication. The ideal candidate has 5+ years in equipment servicing, prior supervisory experience, and a technical-vocational or

Formación

• Minimum 5 years in equipment servicing, maintenance, or field service operations.
• Previous supervisory or lead technician experience preferred.
• Strong technical knowledge of electrical, mechanical, refrigeration, or related equipment systems.
• Experience with commercial kitchen equipment, beverage dispensing systems, or ice machines is an advantage.
• Able to troubleshoot equipment problems and provide technical guidance to technicians.
• Good leadership, communication, reporting, and problem-solving skills.
• Graduate of Engineering, Industrial Technology, or a related technical-vocational course. Equivalent hands-on technical experience is welcome.
• Willing to travel to customer locations within assigned service areas.

Responsabilidades

• Supervise technicians performing preventive maintenance, troubleshooting, repairs, and installations.
• Monitor daily field activities, service completion, technician productivity, and pending jobs.
• Provide technical assistance, inspect workmanship, and address recurring equipment issues.
• Ensure accurate and timely submission of service reports, supporting photos, and parts usage records.
• Enforce safety standards, company procedures, and technician accountability.
• Coordinate with Operations, Dispatch, and Supply Chain regarding field concerns and service requirements.
• Monitor technician performance, identify training needs, and recommend corrective actions.

Conocimientos

Troubleshooting

Leadership

Supervisory experience

Technical knowledge

Educación

Engineering

Industrial Technology

Descripción del empleo

About the role

We are looking for an experienced Technical Supervisor to oversee our field service operations in Cagayan de Oro. The position is responsible for supervising technicians handling commercial beverage equipment, ice machines, refrigeration systems, and kitchen equipment. The ideal candidate must have strong troubleshooting skills, supervisory experience, and the ability to ensure service quality, timely job completion, and accurate documentation.

Key responsibilities

• Supervise technicians performing preventive maintenance, troubleshooting, repairs, and installations.
• Monitor daily field activities, service completion, technician productivity, and pending jobs.
• Provide technical assistance, inspect workmanship, and address recurring equipment issues.
• Ensure accurate and timely submission of service reports, supporting photos, and parts usage records.
• Enforce safety standards, company procedures, and technician accountability.
• Coordinate with Operations, Dispatch, and Supply Chain regarding field concerns and service requirements.
• Monitor technician performance, identify training needs, and recommend corrective actions.

About you

• At least 5 years of relevant experience in equipment servicing, maintenance, or field service operations.
• Previous supervisory or lead technician experience preferred.
• Strong technical knowledge of electrical, mechanical, refrigeration, or related equipment systems.
• Experience with commercial kitchen equipment, beverage dispensing systems, or ice machines is an advantage.
• Able to troubleshoot equipment problems and provide technical guidance to technicians.
• Good leadership, communication, reporting, and problem-solving skills.
• Graduate of Engineering, Industrial Technology, or a related technical-vocational course. Equivalent hands-on technical experience is welcome.
• Willing to travel to customer locations within assigned service areas.

About us

JISMAR Equipment Trading & Services, Inc. provides equipment supply, installation, maintenance, technical servicing, and after-sales support to the Philippine foodservice and beverage industry.