Service Supervisor

DAIKIN AIRCONDITIONING PHILIPPINES INC; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

DAIKIN AIRCONDITIONING PHILIPPINES INC. is seeking an After Sales Service Supervisor for Cebu to oversee daily service operations, manage a team of engineers and technicians, and ensure high-quality, timely technical support across the territory.

The role requires a Mechanical Engineering degree, a professional license preferred, and 3–5 years in after-sales service with 1–2 years in supervision. Frequent field visits in Cebu and Visayas are expected.

Qualifications

• The position requires a Bachelor’s degree in Mechanical Engineering and a professional license is preferred.
• Strong background in after-sales service, HVAC/refrigeration, or related field is essential.
• Supervisory experience in technical service or field operations is required.

Responsibilities

• Supervise the day-to-day after-sales service operations of the Cebu Branch Office and ensure timely and efficient completion of service activities within the assigned territory
• Plan, assign, and monitor service jobs, preventive maintenance schedules, troubleshooting activities, repairs, commissioning, inspections, and other technical service requirements
• Lead and supervise Service Engineers, Service Technicians, and other assigned service personnel, including work assignment, performance monitoring, coaching, and development
• Monitor the team's service response time, job completion, productivity, service quality, and compliance with established service standards and procedures
• Handle and elevate complex technical issues and customer concerns, coordinating with Head Office technical teams when specialized technical support is required
• Conduct site visits and field inspections when necessary to assess equipment conditions， validate technical concerns, and support resolution of critical service issues
• Ensure proper handling and resolution of customer complaints and service concerns, maintaining professional communication and appropriate follow-through until closure
• Coordinate with dealers, contractors, customers, and other business partners regarding service requests, technical concerns, warranty matters, maintenance requirements, and equipment performance
• Monitor warranty-related service activities and ensure proper validation, documentation, approval, and coordination in accordance with company policies

Education

Bachelor's degree in Mechanical Engineering

Licensed Professional Mechanical Engineer (preferred)

Job description

About the role

The After Sales Service Supervisor – Cebu is responsible for supervising and managing the day-to-day after-sales service operations of the Cebu Branch Office, ensuring timely, efficient, and quality technical support to customers, dealers, contractors, and other stakeholders within the assigned territory.

Key responsibilities

• Supervise the day-to-day after-sales service operations of the Cebu Branch Office and ensure timely and efficient completion of service activities within the assigned territory

• Plan, assign, and monitor service jobs, preventive maintenance schedules, troubleshooting activities, repairs, commissioning, inspections, and other technical service requirements

• Lead and supervise Service Engineers, Service Technicians, and other assigned service personnel, including work assignment, performance monitoring, coaching, and development

• Monitor the team's service response time, job completion, productivity, service quality, and compliance with established service standards and procedures

• Handle and elevate complex technical issues and customer concerns, coordinating with Head Office technical teams when specialized technical support is required

• Conduct site visits and field inspections when necessary to assess equipment conditions, validate technical concerns, and support resolution of critical service issues

• Ensure proper handling and resolution of customer complaints and service concerns, maintaining professional communication and appropriate follow-through until closure

• Coordinate with dealers, contractors, customers, and other business partners regarding service requests, technical concerns, warranty matters, maintenance requirements, and equipment performance

• Monitor warranty-related service activities and ensure proper validation, documentation, approval, and coordination in accordance with company policies

About you

• Bachelor's degree in Mechanical Engineering, or other related engineering field

• Licensed Mechanical Engineer or related professional license is preferred

• 3–5 years of relevant experience in after-sales service, HVAC, refrigeration, air-conditioning, technical service, equipment maintenance, or related field

• 1–2 years of supervisory or team leadership experience, particularly in technical service or field operations

• Experience in supervising field service personnel, managing service schedules, handling customer technical concerns, and coordinating service activities

• Working knowledge of air-conditioning and HVAC systems, including equipment components, refrigeration systems, electrical systems, controls, troubleshooting, maintenance, and repair

• Willing to conduct frequent field visits and travel within Cebu and other areas in the Visayas region as required