Technical Services Officer

iSource Asia Business Solutions Corporation; Laguna; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

HMO

Job summary

iSource Asia Business Solutions Corporation in Laguna, Philippines seeks a Technical Service Officer to provide onsite IT support for our office staff, troubleshoot hardware, software, and networking, and assist with setup and maintenance of company systems.

The role suits fresh graduates with strong communication skills who can explain technical concepts clearly, work both independently and with the team, and learn new technologies as needed.

Qualifications

• Bachelor's degree or higher in IT/Engineering/Computer Science or related field.
• Fresh graduates welcome; eager to grow technical skills.
• Hands-on troubleshooting of desktops, laptops, printers, and networking equipment.
• Proficient with Microsoft Office; basic networking concepts.
• Ability to diagnose and resolve system issues.
• Strong written and verbal communication skills.
• Able to work independently and in a team; customer-service oriented.
• Experience with Canon or Epson products and troubleshooting is a plus.
• IT support certifications are a plus.

Responsibilities

• Provide onsite technical support to internal staff for hardware, software, and systems.
• Troubleshoot and resolve issues with desktops, laptops, printers, networking, and office equipment.
• Assist with installation, configuration, and setup of company systems and devices.
• Perform regular maintenance and checks on office equipment.
• Provide staff training on best practices for using IT resources.
• Collaborate with other departments to resolve IT problems affecting operations.
• Maintain records of support requests and resolutions.
• Occasionally support external clients as needed.

Skills

Hardware troubleshooting

Software troubleshooting

Customer service

Communication skills

Problem solving

Teamwork

Independent work

Documentation

Education

Bachelor's degree in Information Technology, Electronics Engineering, Computer Science

Tools

MS Office

Networking basics

Canon devices

Epson devices

Job description

iSource Asia Business Solutions Corporation

Job Description

Employee Recognition and Rewards

Employee Recognition Program

Government Mandated Benefits

Insurance Health & Wellness

HMO

We are looking for a Technical Service Officer to join our dynamic team onsite. In this role, you will provide essential technical support to our internal office staff, ensuring the smooth operation of the company’s systems, hardware, and software. Your expertise will be key in troubleshooting technical issues, maintaining equipment, and offering solutions to enhance productivity.

While the position is primarily focused on supporting the office team, there may be occasional opportunities to assist clients directly. This role requires a mix of technical skills, customer service orientation, and the ability to communicate complex issues in a clear and simple manner.

• Provide onsite technical support to internal office staff, ensuring the smooth operation of hardware, software, and systems.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, networking, and other office equipment.
• Assist with the installation, configuration, and setup of company systems and devices.
• Perform regular maintenance and checks on office equipment to ensure they are working properly.
• Provide training and guidance to staff on best practices for using office technology and troubleshooting common issues.
• Work closely with other departments to identify and resolve technical problems affecting internal operations.
• Maintain clear and organized records of support requests, resolutions, and customer feedback.
• Occasionally provide technical support to external clients as needed, following company protocols.
• Stay current with the latest technologies and trends in the industry to provide the best possible support.

Qualifications

• At least a Bachelor's degree in Information Technology, Electronics Engineering, Computer Science, or a related technical field.
• Fresh graduates are welcome to apply! We are looking for enthusiastic individuals eager to grow and develop their technical skills.
• Hands-on experience with troubleshooting hardware and software, including desktops, laptops, printers, and networking equipment.
• Proficiency with Microsoft Office Suite and familiarity with basic networking concepts.
• Ability to diagnose and resolve system issues effectively.
• Strong communication skills, both written and verbal
• Excellent problem-solving abilities with keen attention to detail.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong customer service skills and the ability to explain technical concepts to non-technical individuals.
• Experience or knowledge of Canon or Epson products and troubleshooting techniques.
• Certifications in IT support or technical service are a plus.

IT Asset Management Technical Support