Technical Service Engineer (Night Shift) – HVACR Controllers

Copeland; Philippines; On-site; PHP 502,000 - 837,000; Full time

Benefits offered by this job

Paid parental leave

Flexible time off

Vacation and holiday leave

Job summary

Copeland is a global climate technologies company delivering sustainable HVACR solutions across residential, commercial and industrial spaces. The role focuses on technical support, troubleshooting, and programming of Copeland Supervisory Controllers, with on-site training during the initial period.

Applicants should have at least 1 year of BPO experience and preferably be graduates in EE/ME/ECE. The position involves night shifts and on-site work thrice weekly, with a strong emphasis on

Qualifications

• At least 1 year of BPO experience.
• Preferably EE/ME/ECE graduate.

Responsibilities

• Respond to customer support inquiries via phone, email, and chat, addressing basic and moderately complex issues, and performing initial triage.
• Troubleshoot controllers and system applications to provide effective solutions.
• Document interactions by creating detailed cases for tracking, review, and reporting.

Education

EE/ME/ECE graduate

Job description

Copeland is a global climate technologies company delivering sustainable HVACR solutions across residential, commercial and industrial spaces. The role focuses on technical support, troubleshooting, and programming of Copeland Supervisory Controllers, with on-site training during the initial period.

Applicants should have at least 1 year of BPO experience and preferably be graduates in EE/ME/ECE. The position involves night shifts and on-site work thrice weekly, with a strong emphasis on