Process Design Analyst

Manulife Financial; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife Financial is seeking a Process Design Analyst to collaborate with the Operational Excellence Team to drive transformation, improve processes, and boost operational performance across the organization.

You will document processes, lead fact-finding, map improvements, and work with training teams to update knowledge bases and procedures. A University degree and strong analytical and communication skills are required.

Qualifications

• University degree.
• Contact center business knowledge and experience (Group Benefits).
• Analytical skills.
• Understanding of the big picture and impact to the business.
• Ability to work independently on multiple projects in a fast-paced environment.
• Ability to build strong relationships across the organization at all levels.
• Excellent presentation, facilitation and communication skills.
• Ability to prioritize and manage expectations.

Responsibilities

• Understand, analyze and document processes.
• Conduct process walkthroughs and fact-finding sessions.
• Identify process improvement opportunities.
• Develop recommendations and participate in solutions development.
• Collaborate with Training Teams to update knowledgebases and documentation.
• Manage multiple projects in a fast-paced environment.
• Support project management activities including planning, scheduling, governance and execution.
• Pursue mastery of LEAN and Agile practices and tools.

Skills

Analytical skills

Communication skills

Independent working

Project management

Stakeholder management

Process mapping

Education

University degree

Tools

LEAN / Lean Six Sigma

Job description

Collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business. As a Process Design Analyst, you play a crucial role in executing transformational process changes. You work closely with management teams to identify, lead, and implement process transformation initiatives that directly support the achievement of the organization's strategic goals.

Position Responsibilities:

• Understand, analyze and document processes
• Conduct process walkthroughs and fact-finding sessions
• Identify process improvement opportunities
• Develop recommendations and participate in solutions development
• Work hand in hand with Training Teams to understand process changes and update the knowledgebase and/ or process and procedures documentation accordingly
• Work on multiple projects at the same time in a fast-paced environment
• Provide support for project management activities including planning, scheduling, governance and execution to successful completion.
• Commit to self-development towards mastery of LEAN and Agile practices, tools and methodologies, project management principles and industry knowledge

Required Qualifications:

• University degree
• Contact center business knowledge and experience (Group Benefits)
• Analytical skills
• Understanding of the big picture, impact of issues / changes to the business
• Ability to work independently on multiple projects in a fast-paced environment
• Proven ability to create and maintain strong relationships across the organization at all levels
• Excellent presentation, facilitation and communication skills
• Ability to effectively prioritize and manage expectations

Preferred Qualifications:

• Relevant experience in process mapping and procedures documentation
• Hands-on knowledge and application of the LEAN methodology
• Formal training in either Lean / Lean Six Sigma Green Belt

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail]までご連絡をお願いします。

Working Arrangement

ハイブリッド勤務