Technical Service Manager Asia

Michael Page; Batangas City; On-site; PHP 14,508,000 - 20,311,000; Full time

Benefits offered by this job

Permanent employment

Additional benefits to be determined

Job summary

Michael Page is partnering with a global leader in speciality paper solutions to recruit a Technical Service Manager for the Asia region. You will act as the technical liaison between customers, sales teams and manufacturing, delivering proactive service and resolving quality concerns.

The ideal candidate has a Bachelor's degree in Engineering or related field, 5+ years in technical services, and a track record in paper, tobacco, food & beverage, packaging or equipment industries.

Qualifications

• Bachelor's Degree in Engineering, Food Technology, Industrial Technology, or a related field.
• At least 5 years in technical services, process support, manufacturing, quality, or customer-facing technical roles.
• Experience in paper, tobacco/cigarette, food & beverage, packaging, or equipment industries.
• Strong customer management and stakeholder engagement skills.
• Experience handling customer claims, complaints, and technical issue resolution.
• Bridge technical and commercial teams effectively.
• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills; willingness to travel across Asia.
• Proven ability to work independently in a regional role.

Responsibilities

• Serve as the primary technical liaison between customers, sales teams, and manufacturing operations.
• Provide technical support and guidance to customers regarding products, processes, and performance concerns.
• Investigate and manage customer claims, complaints, and quality-related issues.
• Partner with sales teams to support customer retention and business growth initiatives.
• Conduct customer visits across the Asia region to strengthen relationships and provide technical expertise.
• Collaborate with production teams to address customer requirements and continuous improvement opportunities.
• Provide recommendations and solutions to improve customer satisfaction and operational performance.
• Support regional leadership and key stakeholders with technical and customer-related initiatives.
• Deliver proactive customer service and ensure timely resolution of customer concerns.
• Analyze customer feedback and identify opportunities for product and process improvements.
• Prepare technical reports and communicate findings to customers and internal teams.
• Support business development activities by providing technical expertise during customer engagements.

Skills

Customer management

Stakeholder engagement

Analytical skills

Problem solving

Communication skills

Presentation skills

Travel readiness

Independent work

Regional experience

Technical issue resolution

Education

Bachelor's degree in Engineering

Job description

About Our Client

A global leader in the development and supply of speciality paper solutions for the tobacco industry, serving customers across multiple international markets. With a strong focus on innovation, quality, and customer partnership, the company supports leading manufacturers through technical expertise and high-performance products.

Job Description

• Serve as the primary technical liaison between customers, sales teams, and manufacturing operations.
• Provide technical support and guidance to customers regarding products, processes, and performance concerns.
• Investigate and manage customer claims, complaints, and quality-related issues.
• Partner closely with sales teams to support customer retention and business growth initiatives.
• Conduct customer visits across the Asia region to strengthen relationships and provide technical expertise.
• Collaborate with production teams to address customer requirements and continuous improvement opportunities.
• Provide recommendations and solutions to improve customer satisfaction and operational performance.
• Support regional leadership and key stakeholders with technical and customer-related initiatives.
• Deliver proactive customer service and ensure timely resolution of customer concerns.
• Analyze customer feedback and identify opportunities for product and process improvements.
• Prepare technical reports and communicate findings to both customers and internal teams.
• Support business development activities by providing technical expertise during customer engagements.

The Successful Applicant

A successful Technical Service Manager should have:

• Bachelor's Degree in Engineering, Food Technology, Industrial Technology, or a related field.
• At least 5 years of experience in technical services, process support, manufacturing, quality, or customer-facing technical roles.
• Experience within the paper, tobacco/cigarette, food & beverage, packaging, or equipment industries.
• Strong customer management and stakeholder engagement skills.
• Experience handling customer claims, complaints, and technical issue resolution.
• Ability to bridge technical and commercial teams effectively.
• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills.Willingness and ability to travel extensively across Asia.
• Proven ability to work independently in a regional role.

What's on Offer

• Competitive monthly salary ranging from PHP 1,300,000 to PHP 1,820,000
• Permanent employment within the industrial and manufacturing sector.
• Additional benefits to be determined.