Technical Service Supervisor (Kitchen Appliances)

Focus Global; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading marketing company in Metro Manila is seeking a candidate for a technical support role. The ideal candidate will have an engineering background, supervisory experience, and strong communication skills. Responsibilities include providing support to technicians and ensuring the timely resolution of client issues while monitoring KPIs. This position promotes continuous learning and effective team management.

Qualifications

• Engineering background required, ideally in Electrical or Mechanical fields.
• Experience supervising teams and managing projects is essential.
• Strong written and verbal communication is critical.

Responsibilities

• Provide technical support to field technicians and customer service.
• Review service reports and manage client requests efficiently.
• Monitor key performance indicators (KPIs) for service quality.

Skills

Technical support

Project management

Communication skills

Multitasking

Education

Electrical or Mechanical Engineering

Job description

🌟 About the Role

Focus Global is dedicated to bringing the world’s top global brands to Southeast Asian homes. We take pride in being a true marketing company by employing extensive marketing tools and by investing and experimenting in new technology to help us regularly rethink and re‑imagine the consumer retail experience. We promote a culture of growth, creativity, and excellence through our brands and through our people.

📋 Key Responsibilities

• Provide onsite or online technical support to field technicians and customer service team
• Review service reports and schedule follow up calls if necessary
• Ensure timely response to clients’ requests and complaints via telephone or email
• Identify key product and service issues and elevate to the Service Manager or brand principals if necessary.
• Establish and monitor KPIs: First call resolution, backjobs, average response time, average resolution time, etc.
• Ensure continuous learning and training of field service technicians and installers
• Enforce discipline and proper work ethics and practices among field technicians and installers
• Ensure all work‑related equipment and tools are utilized and maintained in a safe and responsible manner.
• Ensure all work‑related tasks are performed in compliance with Focus Global guidelines and appropriate Health & Safety measures.

🎯 Job Qualifications

• Electrical or Mechanical Engineering and technical background
• Supervisory experience in a similar product category (major home appliances)
• Prior experience managing complex projects with sizable teams
• Strong written and verbal communication skills
• Able to multitask, set priorities and manage time effectively