Technical Representative, IT Operations (TCF)

cnx; Mandaluyong; On-site; PHP 400,000 - 700,000; Full time

Job summary

Concentrix is seeking a Technical Representative, IT Operations (TCF) for the Mandaluyong Megamall location in Metro Manila. The role provides advanced system-level support for multi-user operating systems, hardware, and software with intermediate troubleshooting skills and strong attention to safety and documentation.

The position requires coordination with cross-functional teams, regular reporting, and participation in ongoing training.

Qualifications

• Advanced system-level support for multi-user OS, hardware and software.
• Moderate supervision and intermediate hardware/software troubleshooting.
• Experience with antivirus and patch management.

Responsibilities

• Coordinate as smart hands with portfolio and engineering teams.
• Provide telephony support for installation and troubleshooting of telephone sets and voicemail.
• Perform hardware and software upgrades for peripherals.
• Attend to break/fix engagements via Situation Management.
• Prepare and submit inventory reports by site and system.
• Conduct site maintenance and safety checks on equipment.
• Ensure antivirus definitions and Microsoft patches are up to date.
• Perform backups for onsite servers and technologies.
• Complete mandatory training within the provided timeframe.
• Participate in regular 1:1 meetings with manager and direct reports.

Skills

Telephony support

Hardware troubleshooting

Software troubleshooting

Report generation

IT operations coordination

Job description

Technical Representative, IT Operations (TCF)

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as \"World's Best Workplaces,\" \"Best Companies for Career Growth,\" and \"Best Company Culture,\" year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Technical Representative, IT Operations (TCF)

The Technical Representative, IT Operations (TCF) works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.

Essential Functions/Core Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups


• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes


• Perform hardware and software upgrades to peripheral equipment


• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients


• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system


• Perform site maintenance and safety checks of assigned equipment


• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering


• Perform backup for the onsite servers and technologies


• Complete all assigned, mandatory training within the timeframe provided


• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location: PHL Mandaluyong City - Megamall

Language Requirements:

Time Type: Full time