IT Operations Specialist: Tech Troubleshooter

Concentrix; Mandaluyong; On-site; PHP 400,000 - 600,000; Full time

Job summary

Concentrix Philippines is seeking a Technical Representative, IT Operations (TCF) to deliver advanced system-level support for multi-user operating systems, hardware and software tools, including installation, configuration and maintenance.

You will follow established procedures with moderate supervision, perform hardware/software upgrades, antivirus updates, backups, and site maintenance, while coordinating with engineering workgroups and attending regular meetings.

Qualifications

• Advanced system-level support for multi-user operating systems, hardware and software tools.
• Intermediate knowledge for hardware and software troubleshooting.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Perform backup for the onsite servers and technologies
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Job description

Concentrix Philippines is seeking a Technical Representative, IT Operations (TCF) to deliver advanced system-level support for multi-user operating systems, hardware and software tools, including installation, configuration and maintenance.

You will follow established procedures with moderate supervision, perform hardware/software upgrades, antivirus updates, backups, and site maintenance, while coordinating with engineering workgroups and attending regular meetings.