IT Operations Technician — Onsite Support & Telephony

Concentrix Philippines; Mandaluyong; On-site; PHP 391,000 - 670,000; Full time

Job summary

Concentrix Philippines is seeking a Technical Representative, IT Operations (TCF) to join our Mandaluyong Megamall team. This role provides advanced system‑level support of multi‑user environments, including hardware, software, and voice telephony under established procedures.

You will coordinate with engineering groups, perform upgrades and site maintenance, run inventories and backups, and attend regular 1:1 meetings with your manager. This is a full‑time position based in Mandaluyong.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagements as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Perform backup for the onsite servers and technologies
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Job description

Concentrix Philippines is seeking a Technical Representative, IT Operations (TCF) to join our Mandaluyong Megamall team. This role provides advanced system‑level support of multi‑user environments, including hardware, software, and voice telephony under established procedures.

You will coordinate with engineering groups, perform upgrades and site maintenance, run inventories and backups, and attend regular 1:1 meetings with your manager. This is a full‑time position based in Mandaluyong.