Technical Product Consultant

Nityo Infotech Inc.; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading technology solutions provider in Metro Manila is seeking an experienced Technical Product Consultant. In this role, you will serve as the primary technical contact for clients, addressing complex issues and ensuring product satisfaction. Ideal candidates will have over 3 years of experience in a BPO environment, strong communication skills, and proficiency with ticketing systems.

Qualifications

• Minimum of 3 years of extensive professional experience in a Business Process Outsourcing (BPO) environment.
• Excellent communication skills, both written and verbal.
• Proven proficiency in using ticketing system tools.

Responsibilities

• Act as the primary technical point of contact for clients.
• Provide expert consultation and troubleshoot complex technical issues.
• Ensure seamless product functionality and client support.

Skills

Technical consultation

Troubleshooting

Communication skills

Tools

Salesforce

Certinia

Job description

As a Technical Product Consultant, you will be the primary technical point of contact for our clients within a dynamic Business Process Outsourcing (BPO) environment. Your role will involve providing expert consultation, troubleshooting complex technical issues, and ensuring seamless product functionality. You will leverage your strong technical background and exceptional communication skills to deliver outstanding client support and drive product satisfaction.

Must-Have Qualifications

• Minimum of 3 years of extensive professional experience in a Business Process Outsourcing (BPO) environment.
• Excellent communication skills, both written and verbal, with the ability to articulate technical information clearly to diverse audiences.
• Proven proficiency in using ticketing system tools, with direct experience with platforms such as Salesforce or Certinia.
• Solid experience in technical troubleshooting, specifically within telecommunications (telco) and/or helpdesk accounts.