Technical Leader

Karofi Group Joint Stock Company; Manila; On-site; PHP 781,200 - 1,004,400; Full time

Benefits offered by this job

Competitive benefits

Growth opportunities

Collaborative culture

Job summary

A leading water purification company in Manila seeks a Technical Leader to manage Service Engineering operations. Responsibilities include leading a technical support team, optimizing service performance, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree in Engineering, at least 3 years in a leadership role, and experience in Home Appliances or Electrical–Electronics. This role offers competitive benefits and growth opportunities.

Qualifications

• Minimum 3 years of experience in a similar leadership role.
• Experience in Home Appliances or Electrical–Electronics industry is required.

Responsibilities

• Plan, organize, and supervise customer service activities.
• Train, coach, and mentor technicians.
• Analyze performance data and implement improvement initiatives.
• Build strong relationships with key clients.

Skills

Leadership

Communication

Problem-solving

Customer-oriented mindset

Proficiency in MS Office

CRM systems

Education

Bachelor’s Degree in Engineering or related field

Job description

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

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Job Description

We are seeking a Technical Leader to oversee Service Engineering operations in the Philippines. This role involves leading the technical support team, optimizing service performance, and ensuring the highest standards in product maintenance and customer satisfaction.

You will collaborate closely with R&D, Customer Service, and Marketing teams to implement service strategies that strengthen Karofi’s market position and customer trust.

Key Responsibilities

1.Service Operations Management:

• Plan, organize, and supervise customer service activities to meet business targets.
• Ensure efficient operations and handle customer issues promptly and professionally.
• Train, coach, and mentor technicians on installation, repair, and maintenance procedures.
• Build a high-performing technical team aligned with company standards.

3.KPI & Performance Monitoring:

• Set and track goals related to response time, customer satisfaction, and complaint resolution.
• Analyze performance data and implement improvement initiatives.

4.Customer Relationship Management:

• Build strong relationships with key clients and collect insights to improve service quality.
• Collaborate across departments to resolve customer issues effectively.
• Recommend and implement initiatives that elevate customer experience.
• Stay updated on market trends and leverage technology for service excellence.

Qualifications

• Bachelor’s Degree (or higher) in a technical discipline (Engineering, Electrical, or related field).
• Minimum 3 years of experience in a similar leadership role.
• Experience in Home Appliances or Electrical–Electronics industry is required.
• Strong leadership, communication, and problem-solving skills.
• Customer-oriented mindset with a passion for innovation and operational excellence.
• Proficiency in MS Office and CRM systems.

About us

Karofi, a member of Tecomen Group (est. 2006), is Vietnam’s No.1 water purifier brand, specializing in advanced household solutions such as water purifiers, air purifiers, and hot & cold dispensers.

With a 36,000 m² manufacturing hub producing over 2 million purifiers and 30 million filters annually, Karofi exports to 50+ countries and serves 10,000+ sales points worldwide.

Driven by cutting-edge technologies like AiOTec and Voice Call, we are on a mission to become a Top 3 global leader in water and air solutions by 2040.

Joining Karofi means becoming part of a dynamic, innovation-driven international team, where your expertise contributes directly to improving lives through cleaner water and healthier air — while enjoying competitive benefits, growth opportunities, and a collaborative culture.

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Working Location

Unit 3501, The Orient Square. The Orient Square, F. Ortigas Jr. Rd, Ortigas Center, Pasig, 1600 Metro Manila, Philippines

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