Technical IT Support

Rising Tide Digital, Inc.; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Rising Tide Digital, Inc. seeks an IT Support specialist to provide on-site and remote assistance for corporate operations, resolving hardware, software, and network issues.

You will deploy and maintain workstations, perform imaging, manage network devices, and handle end-user tickets via ServiceNow. Must reside in Pasay or Quezon City and be prepared for branch deployments.

Qualifications

• Educational background includes BSIT/related technical field.
• 1–2 years hands-on IT Help Desk/On-Site Support experience.
• Onsite support for Pasay/Quezon City residents required.

Responsibilities

• Provide on-site, remote IT support for corporate operations.
• Deploy, configure, and maintain workstations and peripherals.

Skills

Windows OS installation

PC hardware repair

Networking fundamentals

Microsoft 365

Active Directory

Remote desktop tools

ServiceNow

AnyDesk

TeamViewer

Education

Bachelor’s Degree in Information Technology (BSIT)

Computer Science

Tools

ServiceNow

AnyDesk

TeamViewer

Job description

JOB DESCRIPTION

• On-Site & Corporate Office IT Support: Provide fast-response, on-site, and remote technical assistance for corporate operations and site branches, resolving hardware, software, network, and application issues within agreed SLAs.

• Workstation & Hardware Management: Deploy, configure, maintain, and repair desktop PCs, laptops, printers, multi-function copiers, and peripheral equipment. Execute routine preventive maintenance, hardware diagnostics, and component upgrades.

• Network & Infrastructure Maintenance: Maintain basic LAN/WAN infrastructure, including routers, Cisco/managed switches, patch panels, structured Ethernet cabling, and local server connections. Monitor network stability and resolve connectivity drops promptly.

• System Imaging & OS Provisioning: Reformat, image, and configure Windows 10/11 operating systems, Microsoft 365 applications, security/compliance software, and essential business tools for onboarding employees and system rollouts.

• Ticketing & End-User Help Desk Support: Log, manage, escalation, and resolve technical incidents using enterprise ticketing systems (e.g., ServiceNow). Deliver step-by-step end-user assistance on-site, via phone, or through remote tools (AnyDesk, TeamViewer).

• IT Asset & Inventory Logistics: Conduct periodic IT asset audits, manage site inventory, log hardware statuses, coordinate defective item replacements with vendors/service centers, and assist with data backups and system logs.

Qualifications

• Educational Background: Bachelor’s Degree in Information Technology (BSIT), Computer Science, Computer Engineering, Industrial Technology (Electronics/IT), or equivalent technical field.

• Professional Experience: At least 1-2 years of hands-on experience in IT Help Desk Support, Desktop Administration, Computer/Network Repair, or On-Site Technical Support.

• Were are looking for a Onsite Support that can be deployed to our branches in Pasay and Quezon City. Candidate must be residing in Pasay or Quezon City

Technical Skills & Expertise:

• Practical expertise in Windows OS (10/11) installation, system reformatting, driver setup, and troubleshooting.

• Strong hands-on background in PC assembly, desktop/laptop hardware repairs, and printer/peripheral servicing.

• Solid grasp of networking fundamentals (TCP/IP, LAN/WAN, router and switch setups, IP addressing, structured cabling).

• Familiarity with Microsoft 365, Active Directory (user/group management), remote desktop tools, and enterprise ticketing platforms (ServiceNow).