Technical Delivery Engineer - NOC

NCS Group; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

NCS Group is seeking Technical Delivery Engineers to join Singtel Philippines and support Singtel Singapore operations. You will implement, configure, and support SD‑WAN and network devices, perform service provisioning and validation, and ensure successful delivery with strong collaboration across teams.

Ideal candidates have 3–5 years of hands-on experience with enterprise networks, SD‑WAN platforms, and security concepts.

Qualifications

• Diploma or bachelor's degree in Computer Science, IT, Telecommunications, Engineering, or related field.
• 3–5 years of experience in network implementation, service provisioning, deployment, or related roles.
• Hands-on experience implementing and troubleshooting enterprise network solutions including SD‑WAN, MPLS IPVPN, WAN, LAN, and routing & switching.

Responsibilities

• Implement, configure, and support SD-WAN and network devices.
• Execute service provisioning, deployment, migration, activation for enterprise services.
• Perform pre-implementation validation, testing, and post-implementation verification.
• Follow MOP, change management, and operational processes.
• Troubleshoot issues during implementation, migration, and activation.
• Conduct SAT/UAT and handover to customers.
• Prepare implementation documentation and deployment reports.
• Support maintenance, upgrades, and lifecycle initiatives.
• Escalate complex issues and drive resolution within SLAs.
• Ensure compliance with security policies and delivery standards.
• Participate in after-hours maintenance and on-call when required.

Skills

Troubleshooting

Analytical thinking

Communication skills

On-call support

Networking protocols

Education

Bachelor's or Diploma in IT/Engineering/telecommunications

Tools

Cisco SD-WAN

Aruba Silver Peak

VMware VeloCloud

Fortinet Secure SD-WAN

Job description

About the role

We're seeking Technical Delivery Engineers to join Singtel Philippines while providing critical support to Singtel Singapore operations. This is your chance to be part of a regional team that connects people, businesses, and communities across the Singtel Group.

Job Description

• Implement, configure, and support SD-WAN and network infrastructure devices, including routers, switches, and wireless solutions.
• Execute service provisioning, deployment, migration, and activation activities for enterprise and managed network services.
• Perform pre‑implementation validation, implementation, testing, and post‑implementation verification to ensure successful service delivery.
• Execute implementation activities in accordance with approved Method of Procedure (MOP), change management, and operational processes.
• Troubleshoot and resolve technical issues encountered during implementation, migration, and service activation activities.
• Conduct service acceptance testing (SAT/UAT) and facilitate successful customer handover.
• Prepare and maintain implementation documentation, configuration records, deployment reports, and as‑built documentation.
• Support planned maintenance activities, network upgrades, service enhancements, and lifecycle management initiatives.
• Escalate complex technical issues appropriately and drive resolution within agreed service levels.
• Ensure compliance with operational standards, security policies, and service delivery requirements.
• Participate in after‑hours maintenance windows, implementation activities, and on‑call support when required.

Job Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field.
• 3–5 years of experience in network implementation, service provisioning, deployment, technical support, or network operations.
• Hands‑on experience implementing, configuring, and troubleshooting enterprise network solutions, including SD‑WAN, MPLS IPVPN, WAN, LAN, and routing & switching environments.
• Experience with at least one SD‑WAN platform, such as Cisco SD‑WAN (preferred), Aruba Silver Peak, VMware VeloCloud, or Fortinet Secure SD‑WAN.
• Experience working in Telecommunications, ISP, Managed Services, or System Integration is preferred.
• Good understanding of networking protocols and technologies, including TCP/IP, IPv4/IPv6, OSPF, BGP, MPLS, QoS, VLANs, STP, LACP, IPsec VPN, SSL VPN, etc.
• Working knowledge of network security technologies, including firewalls, VPNs, IDS/IPS, authentication services, and wireless networking solutions.
• Familiarity with change management processes, implementation methodologies, and IT service management best practices.
• Strong troubleshooting, analytical, and problem‑solving skills, with the ability to diagnose and resolve network issues in multi‑vendor environments.
• Industry certifications such as CCNA, CCNP Enterprise, or equivalent networking certifications are preferred.
• SD‑WAN vendor certifications are an advantage, with Cisco SD‑WAN certifications highly desirable.
• Good written and verbal communication skills, with the ability to work effectively with customers, vendors, and cross‑functional teams.