Senior Client Network Engineer

NCS Group; Taguig; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

NCS Group is seeking a Senior Client Technical Specialist to join Singtel Philippines and support Singtel Singapore operations. You will act as SME for client network setups, provide escalated technical support, and manage changes and incidents across large-scale networks.

Ideal candidates have 8+ years in global customer environments, strong routing/switching and SD-WAN expertise, and familiarity with Cisco/Juniper/Fortinet devices. Excellent communication is essential for this regional role.

Qualifications

• 8+ years in complex network support for large global customers.
• Deep understanding of LAN/WAN, routing/switching, TCP/IP and security.
• Experience with SD-WAN and multi-vendor networks (Cisco, Juniper, Fortinet).
• Hands-on with VPN, IPsec, PKI, LDAP/RADIUS and MFA security.
• Strong written and verbal communication; able to document changes clearly.

Responsibilities

• Act as SME for client network designs and configurations.
• Provide escalation support for NOC incidents; troubleshoot issues.
• Review and document complex changes; maintain network docs.
• Manage incidents from creation to resolution with timely follow-ups.
• Perform root cause analysis and publish technical bulletins.
• Coordinate with Day 1/Day 2 teams, engineering, QA and product.
• Communicate effectively with customers; align needs with Singtel solutions.
• Serve as trusted advisor on network requirements and solutions.

Skills

Networking fundamentals

Routing & Switching

MPLS/IPVPN

BGP

OSPF

SD-WAN

Remote Access VPN

Security (IDS/IPS/Firewalls)

Certifications (CCIE/CCNP)

Vendor devices (Cisco/JUNIPER/Fortinet

VPN/IPsec

Communication skills

Tools

Cisco devices

Juniper devices

Fortinet devices

AWS/Azure/VMWare/OpenStack

Job description

NCS Group is seeking a Senior Client Technical Specialist to join Singtel Philippines and support Singtel Singapore operations. You will act as SME for client network setups, provide escalated technical support, and manage changes and incidents across large-scale networks.

Ideal candidates have 8+ years in global customer environments, strong routing/switching and SD-WAN expertise, and familiarity with Cisco/Juniper/Fortinet devices. Excellent communication is essential for this regional role.