Network/Telecommunications Support (For Pooling)

Aether Global Technology Inc.; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

Aether Global Technology Inc. in Makati seeks a Network/Telecommunications Support Specialist responsible for the availability, security, and performance of corporate voice, data, and WAN systems.

The role blends hands-on device configuration with monitoring, reporting, and supplier coordination. You will configure routers, switches, gateway devices, CUCM, load balancers, and related appliances; manage TACs, voicemail, backups, and security audits, while liaising with carriers and third-party

Qualifications

• CCNA Routing and Switching or CCNP certification is required.
• Minimum 2 years’ hands‑on experience with Cisco network hardware.
• Operational knowledge of network security management and WAN routing protocols.
• Experience managing CUCM and UC ecosystems.
• Experience with network monitoring and reporting (e.g., MRTG).

Responsibilities

• Implement preventive and corrective maintenance on data networks.
• Install and test telephone systems, data networks, and leased circuits.
• Monitor regular metrics and asset tracking for telecom systems.
• Provide change event notifications to users and teams.
• Coordinate with third-party carriers to track service delivery.
• Generate daily network performance snapshots and monthly reports.
• Configure and troubleshoot network appliances (Routers, Switches, VG310, KEMP).
• Administer CUCM, TAC, voicemail, and device status changes.
• Perform regular backups of network configurations.
• Conduct security audits and policy compliance checks.

Skills

CCNA/CCNP

Cisco hardware

Network security

CUCM administration

MRTG monitoring

Tools

CUCM

MRTG

Job description

Role Overview

Based out of the Makati facility, the Network/Telecommunications Support Specialist ensures the availability, operational performance, and security of the corporate voice, data, and wide-area networking systems. This role combines hands‑on physical configuration with network utilization monitoring and supplier management.

Key Responsibilities

• Implement and conduct structured preventive maintenance (PM) and corrective maintenance (CM) programs on all active data networks and physical communications equipment.
• Perform and coordinate physical installations, diagnostic testing, and technical repairs on telephone systems, data networks, and leased circuits.
• Monitor and compile regular reporting metrics for scheduled telecommunications systems operations programs and asset tracking.
• Deliver operational notifications to end-users and asset management regarding scheduled change events, circuit downtimes, and work windows.
• Coordinate directly with third-party telecommunications service suppliers and carriers to track service delivery and resolve line issues.
• Perform daily gathering of network performance snapshots and submit monthly performance reports.
• Execute daily monitoring of internet utilization (via MRTG and speed tests) and dedicated wide-area circuits (e.g., Globe, PLDT, Philcom).
• Implement semi-annual technical security control audits and network security compliance checks.
• Configure, document, and troubleshoot network appliances spanning Routers, Core Switches, Edge Switches, Access Points, VG310 Gateways, and KEMP Load Balancers.
• Administer Cisco Unified Communications Manager (CUCM), managing Telephone Authorization Codes (TAC), voicemail accounts, and device status changes.
• Perform routine ad-hoc and semi-annual backups of network equipment configuration states.
• Conduct technical quality control reviews on physical infrastructure installations executed by third-party contractor personnel.

Qualifications & Requirements

• Must hold a valid Cisco Certified Network Associate (CCNA) Routing and Switching or Cisco Certified Professional designation.
• Minimum of 2 years of direct, hands‑on professional experience configuring and deploying Cisco network hardware.
• Demonstrated operational knowledge across network security management, LAN infrastructure cabling, wireless LAN standards, and WAN routing protocols.
• Direct experience managing network layers via Hubs, Bridges, Switches, Routers, and Load Balancers.
• Hands‑on administrative command of Cisco Unified Communication Manager (CUCM) and Unified Communication (UC) ecosystems.