Technical Support Specialist - Multi-Channel Help Desk

Nityo Infotech Services Philippines Inc.; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Nityo Infotech Services Philippines Inc. in Quezon City is seeking a Technical Support Specialist to handle customer inquiries via phone, email, chat or SMS.

You will diagnose hardware and software issues, log details in CRM, and explain solutions to clients clearly. The role requires a high school diploma, 1+ year in technical support in a contact center or BPO, and willingness to work onsite at Vertis North.

Qualifications

• High School diploma or equivalent required.
• 1+ year experience in technical support within a contact center or BPO environment.
• Experience with operating systems and standard troubleshooting procedures.

Responsibilities

• Receives and responds to technical customer service requests via phone, email, chat or SMS.
• Maintains accurate records of inquiries and problems handled in CRM or ticketing systems.

Skills

OS knowledge

CRM software

Verbal & written communication

Customer service

Multichannel support

Education

High School Diploma or Equivalent

Job description

Nityo Infotech Services Philippines Inc. in Quezon City is seeking a Technical Support Specialist to handle customer inquiries via phone, email, chat or SMS.

You will diagnose hardware and software issues, log details in CRM, and explain solutions to clients clearly. The role requires a high school diploma, 1+ year in technical support in a contact center or BPO, and willingness to work onsite at Vertis North.