Technical Client Onboarding and Production Lead

JPMorganChase; Metro Manila; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

JPMorganChase in Manila seeks a Technical Client Consultant to guide Commercial Banking Merchant Services clients through implementation, post‑deployment validation and production rollout. You will partner with internal teams to translate requirements into platform solutions and ensure secure, compliant onboarding and ongoing client satisfaction.

The role demands deep technical consulting, strong communication, and the ability to manage multiple initiatives in a deadline‑driven environment.

Qualifications

• 10+ years of professional experience, including at least 5 years supporting Client Services, Implementations, and/or Operations teams.
• At least 5 years of experience diagnosing and resolving complex issues across applications, data messaging, and network connectivity.
• Proven ability to read, interpret, and apply technical product specifications for both transaction-based and file-based integrations.
• Strong strategic thinking and analytical problem-solving capabilities.
• Excellent written and verbal communication skills, with the ability to effectively influence and engage stakeholders at all organizational levels.
• Demonstrated ability to foster a collaborative culture of teamwork and partnership across functions.
• Highly adaptable, with the ability to operate effectively in a dynamic environment and manage ambiguity.
• Ability to perform successfully in a deadline-driven environment.
• Strong organizational skills, with the capacity to prioritize and manage multiple initiatives simultaneously.
• Experience handling client and internal escalations with professionalism, sound judgment, and a focus on positive outcomes.

Responsibilities

• Manage a rotating portfolio of new and existing Commercial Banking Merchant Services clients, ensuring seamless transition from implementation to production.
• Serve as a trusted subject matter expert, advising clients and internal teams on production validations, including authorization performance, downgrades, settlement, and funding.
• Proactively identify and escalated risks or issues to internal partners and stakeholders, driving timely resolution and minimizing client impact.
• Ensure strict adherence to regulatory, compliance, and internal operating standards throughout client onboarding and post-implementation.
• Translate client requirements into effective platform solutions to support successful implementations.
• Define, review, and approve end-to-end client solutions, spanning connectivity, transaction processing, reporting, and reconciliation.
• Develop and execute a clear communication strategy to keep clients and stakeholders informed throughout post-implementation and production validation phases.
• Establish and track key performance indicators (KPIs) to measure the success of clients' production rollouts, providing regular, data-driven updates to leadership and stakeholders.
• Foster a collaborative culture of teamwork and partnership across functions.
• Handle client and internal escalations with professionalism, sound judgment, and a focus on positive outcomes.
• Operate effectively in a dynamic, deadline-driven environment, managing multiple initiatives simultaneously.

Skills

Client Services

Implementations

Operations support

SQL queries

Analytical thinking

Communication skills

Stakeholder management

Problem solving

Project coordination

Tools

Splunk

OpenSearch

Olly Search

Toad

Snowflake

Excel

Job description

JPMorganChase in Manila seeks a Technical Client Consultant to guide Commercial Banking Merchant Services clients through implementation, post‑deployment validation and production rollout. You will partner with internal teams to translate requirements into platform solutions and ensure secure, compliant onboarding and ongoing client satisfaction.

The role demands deep technical consulting, strong communication, and the ability to manage multiple initiatives in a deadline‑driven environment.