Global Client Onboarding & Operations Analyst

JPMorganChase; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Join JPMorganChase in Manila as a Client Onboarding Analyst within Global Middle Office Onboarding. You will drive end-to-end onboarding for new Prime Brokerage clients, coordinating timelines, testing, and configuration across product, operations, and technology.

You’ll act as the main client-facing contact, guiding onboarding decisions and ensuring on-time go-lives, with clear status updates to senior stakeholders.

Qualifications

• 3 years of experience in client onboarding or related roles in financial services.
• Experience coordinating cross-functional deliverables across product, operations, and technology.
• Experience documenting requirements and communicating status to stakeholders.
• Experience planning user testing or readiness activities for new client launches.
• Strong written and verbal communication and organizational skills.
• Detail-oriented with thorough onboarding documentation.

Responsibilities

• Partner with business and service teams to plan and deliver end-to-end onboarding for new Prime Brokerage clients.
• Coordinate onboarding timelines, deliverables, and stakeholder responsibilities to support on-time go-live.
• Lead client discussions to understand operating models, workflows, and service expectations.
• Manage pre-go-live testing activities, including test planning, execution coordination, issue tracking, and readiness confirmation.
• Facilitate required approvals and sign-offs from clients and internal stakeholders prior to go-live.
• Support operational setup of client reference data and related onboarding configuration across supported products.
• Provide onboarding solutions and recommendations that address client integration needs and operational requirements.
• Communicate progress, risks, and decisions to senior stakeholders with clear, timely updates.
• Act as a subject matter resource for Prime Brokerage onboarding processes and product-specific onboarding considerations.
• Coordinate client change requests during onboarding and serve as a consistent point of contact across global regions.

Skills

Client onboarding coordination

Cross-functional collaboration

Stakeholder communication

Documentation and logs

Attention to detail

Problem solving

Job description

Join JPMorganChase in Manila as a Client Onboarding Analyst within Global Middle Office Onboarding. You will drive end-to-end onboarding for new Prime Brokerage clients, coordinating timelines, testing, and configuration across product, operations, and technology.

You’ll act as the main client-facing contact, guiding onboarding decisions and ensuring on-time go-lives, with clear status updates to senior stakeholders.