Senior Client Onboarding Tech Lead

JPMorganChase; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

JPMorganChase in Philippines is seeking a Client Technical Onboarding Senior Associate to drive end-to-end onboarding for clients across file transmissions and connectivity channels. You will guide technical setup, testing, and migration while coordinating with Sales, Service, and Implementation partners.

The role focuses on regression testing and lower-complexity projects initially, with growth opportunities as you build expertise in GCB platforms and client-ready solutions.

Qualifications

• Experience in banking/treasury/technology/project management supporting client implementations.
• Client-facing experience with strong service focus.
• Experience implementing connectivity solutions (EBICS, SWIFT FIN, SWIFTNet FileAct, host-to-host, SFTP, FTPS, AS2, APIs).
• Hands-on with payment and reporting formats (JSON, ISO 20022 XML, NACHA, EDI X12, flat files).
• Strong analytical skills and attention to detail for diagnosing file/testing issues.
• Strong verbal/written communication to influence stakeholders.
• Ability to manage high volumes, prioritize, and meet timelines.
• Ability to work independently while collaborating with teams.

Responsibilities

• Conduct scoping meetings to confirm product and technical requirements.
• Lead clients through onboarding for file-based and API connectivity, including setup, testing, migration, and verification.
• Gather, document, and validate client requirements, including file specs and control needs.
• Analyze and validate file formats (JSON, ISO 20022 XML, NACHA, EDI X12, flat files).
• Establish test environments, execute file testing, coordinate back-office testing, track results to resolution.
• Explain test outcomes and defects clearly to clients and internal partners, drive next steps to closure.
• Prepare implementation documentation, including statements of work outlining options, scope, and timelines.
• Maintain project status, risks, and issues using tracking tools.
• Support production migration and verification, coordinating across production teams and providing updates.
• Serve as escalation point for client-impacting issues and drive resolution.
• Identify process gaps and lead initiatives to improve onboarding quality and efficiency.

Skills

Banking experience

Client-facing

Connectivity solutions

Payment/file formats

Analytical skills

Communication

Time/multiple projects

Independent work

Job description

JPMorganChase in Philippines is seeking a Client Technical Onboarding Senior Associate to drive end-to-end onboarding for clients across file transmissions and connectivity channels. You will guide technical setup, testing, and migration while coordinating with Sales, Service, and Implementation partners.

The role focuses on regression testing and lower-complexity projects initially, with growth opportunities as you build expertise in GCB platforms and client-ready solutions.