Senior Client Onboarding Engineer - Connectivity

Fairygodboss; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Client Technical Onboarding Senior Associate to guide clients through technical setup and testing for file transmissions and API connectivity. You will coordinate with Sales, Service, Implementation, and Product teams to deliver seamless onboarding and a high-quality implementation experience.

The role focuses on regression testing support and lower-complexity projects with growth opportunities as you build expertise in enterprise connectivity and

Qualifications

• Experience supporting client implementations in banking/treasury/tech.
• Strong client service skills with a client-facing focus.
• Experience implementing complex connectivity solutions (e.g., EBICS, SWIFT FIN, SWIFTNet FileAct, host-to-host, SFTP, FTPS, AS2, APIs).
• Hands-on experience with payment and reporting file formats (JSON, ISO 20022 XML, NACHA, EDI X12, flat files).

Responsibilities

• Conduct scoping meetings to confirm product and technical requirements with clients.
• Lead clients through onboarding for file-based and API connectivity, including setup, testing, migration, and verification.
• Gather, document, and validate client requirements, including file specs and control needs.
• Analyze and validate file formats (JSON, ISO 20022 XML, NACHA, EDI X12, flat files).
• Establish test environments, execute file testing, coordinate back-office testing, track results through resolution.
• Explain test outcomes and defects to clients and internal partners, and drive next steps to closure.
• Prepare implementation documentation, including statements of work outlining options, scope, and timelines.
• Maintain accurate project status, risks, and issues using approved tracking tools.
• Support production migration and verification, coordinating across teams and providing timely updates.
• Serve as escalation point for client-impacting issues and drive resolution.
• Identify process gaps and lead initiatives to improve onboarding quality and efficiency.

Skills

Client facing

Onboarding

API connectivity

Testing

Project management

Job description

JPMorganChase in the Philippines is seeking a Client Technical Onboarding Senior Associate to guide clients through technical setup and testing for file transmissions and API connectivity. You will coordinate with Sales, Service, Implementation, and Product teams to deliver seamless onboarding and a high-quality implementation experience.

The role focuses on regression testing support and lower-complexity projects with growth opportunities as you build expertise in enterprise connectivity and