Technical Business Analyst

Loanworks Technologies; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Loanworks is seeking a technically minded Business Analyst to bridge business operations and IT across our Philippine team. You will work with Australian stakeholders, developers, and offshore teams to capture needs and deliver effective technology solutions.

The role emphasizes requirements gathering, process mapping, data analysis, and testing to improve lending workflows, onboarding, and documentation. Remote collaboration and strong English communication are essential.

Qualifications

• 2+ years of experience as a Business Analyst or similar role.
• Experience in lending, loan servicing, settlement, conveyancing, financial services, or related industries.
• Strong requirements gathering and business process mapping skills.
• Experience supporting system enhancements, projects, or testing activities.
• Basic SQL skills for data investigation and validation.

Responsibilities

• Gather, analyse, and document business and functional requirements.
• Facilitate workshops, process walkthroughs, and stakeholder discussions.
• Create user stories, business rules, acceptance criteria, and process maps.
• Analyse lending, mortgage documentation, settlement, and post-settlement workflows.
• Support client onboarding by documenting workflow, data, document, and integration requirements.
• Prepare functional specifications, workflow designs, and data mappings.
• Investigate issues using SQL, Excel, system data, and process analysis.
• Collaborate with developers and vendors to assess technical solutions.
• Execute functional, integration, regression, and user acceptance testing.
• Track defects, support releases, and validate implemented changes.
• Develop user guides and process documentation.
• Identify opportunities for process improvement, automation, and operational efficiencies.
• Support incident management, change requests, and continuous improvement initiatives.

Skills

Requirements gathering

Business process mapping

SQL

Excel

Stakeholder management

Documentation

UAT testing

Analytical thinking

English communication

Collaboration

Tools

Actionstep

PEXA

APIs

Data mapping

Job description

Loanworks | Philippines-Based Team

Loanworks is looking for an experienced and highly detail-oriented Technical Business Analyst to join our growing team.

This role is ideal for someone who enjoys bridging the gap between business operations and technology, improving processes, solving complex problems, and delivering system enhancements that drive operational efficiency and service excellence.

What You'll Do

As a Technical Business Analyst, you will work closely with Australian stakeholders, business users, developers, and offshore delivery teams to identify business needs and deliver effective technology solutions.

Key Responsibilities

• Gather, analyse, and document business and functional requirements
• Facilitate workshops, process walkthroughs, and stakeholder discussions
• Create user stories, business rules, acceptance criteria, and process maps
• Analyse lending, mortgage documentation, settlement, and post-settlement workflows
• Support client onboarding by documenting workflow, data, document, and integration requirements
• Prepare functional specifications, workflow designs, and data mappings
• Investigate issues using SQL, Excel, system data, and process analysis
• Collaborate with developers and vendors to assess technical solutions
• Execute functional, integration, regression, and user acceptance testing
• Track defects, support releases, and validate implemented changes
• Develop user guides and process documentation
• Identify opportunities for process improvement, automation, and operational efficiencies
• Support incident management, change requests, and continuous improvement initiatives

What We're Looking For

• At least 2 years of experience as a Business Analyst or in a similar role
• Experience within lending, loan servicing, settlement, conveyancing, financial services, or related industries
• Strong requirements gathering and business process mapping skills
• Experience supporting system enhancements, projects, or testing activities
• Basic SQL skills for data investigation and validation
• Strong Excel skills
• Excellent analytical and problem solving abilities
• Strong written and verbal English communication skills
• Ability to work effectively with both business and technical stakeholders

Highly Regarded

• Experience supporting Australian lenders or settlement providers
• Exposure to Actionstep, PEXA, loan management systems, or similar platforms
• Knowledge of APIs, integrations, data mapping, LIXI standards, workflow automation, or document generation platforms
• Business Analysis certification and/or ITIL Foundation certification

Why Join Us?

• Work with an established Australian financial services and legal technology organisation
• Exposure to large-scale lending and settlement operations
• Opportunity to work directly with Australian stakeholders and technology teams
• Collaborative and supportive work environment
• Career growth and professional development opportunitiesOpportunity to contribute to process improvement and business transformation initiatives