Loan Support Officer

TOA Global; Pampanga; On-site; PHP 502,000 - 558,000; Full time

Job summary

TOA Global is hiring a Loan Support Officer for onsite operations in Clark, Cebu, Manila, or Tarlac. The role supports an AI-driven international lender specializing in flexible documentation loans for business owners, expats, and non-residents.

You will liaise with funders, valuation networks, and mortgage brokers, and ensure data accuracy and timely processing. Requirements include at least 2 years in the Australian mortgage/finance space and strong English communication.

Qualifications

• Minimum 2 years of hands-on experience in the Australian mortgage/finance industry.
• Specialized experience in non-bank credit frameworks or alt-doc products is highly regarded.
• Strong familiarity with Australian property and credit databases (CoreLogic, Equifax, NextGen/ApplyOnline).
• Excellent written and verbal English communication with funders and brokers.

Responsibilities

• Scenario Management: Submit and manage loan scenario proposals with institutional funders.
• Valuation Coordination: Request and track residential/commercial valuations to ensure timely turnaround.
• Credit Notes Architecture: Draft detailed credit assessment notes with key metrics and risk profiles.
• File Escalation Oversight: Manage high-priority pipeline cases with funders to resolution.
• Loan Application Pre-Checks: Verify documents for completeness and policy adherence before assessment.
• Broker Liaison & Document Control: Chase documents with brokers to keep timelines and service quality.
• Ad Hoc Operational Support: Provide admin support across pipeline and settlements.

Skills

Australian mortgage industry

English communication

Data accuracy

Tools

Microsoft Excel

CoreLogic

Equifax

NextGen/ApplyOnline

Job description

Location: Clark, Cebu, Manila, or Tarlac, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday - Friday | 7:00 AM - 4:00 PM PHT
Salary Range: Php 45,000 - Php 50,000

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the banking, mortgage brokering, and corporate finance industries.

We are seeking an experienced, detail-driven Loan Support Officer to join our onsite operations team. In this role, you will support a fast-growing, AI-driven international non-bank lender that specializes in flexible documentation loans for business owners, expats, and non-residents. Operating directly out of our modern facilities, you will serve as a crucial bridge between funders, property valuation networks, and mortgage brokers. If you have solid experience navigating the Australian lending space and want to elevate your career within an advanced, tech-forward credit ecosystem, this position is designed for you.

Your Impact

Scenario Management: Submit, follow up, and manage initial loan scenario proposals with institutional funders, ensuring prompt responses and accurate data exchange to confirm credit appetites.

Valuation Coordination: Request, monitor, and track residential and commercial property valuations through industry-standard portals, driving timely turnaround times and resolving processing friction.

Credit Notes Architecture: Draft and complete detailed, comprehensive credit assessment notes for active loan files, providing clear summaries of key financial metrics, serviceability calculations, and risk profiles.

File Escalation Oversight: Lodge, track, and manage complex file escalations with funders, serving as a tenacious advocate to ensure high-priority or time-sensitive pipeline cases are resolved quickly.

Loan Application Pre-Checks: Conduct thorough, upfront quality-assurance pre-checks on all incoming loan application documents to verify structural completeness, accuracy, and adherence to policy guidelines before passing files to formal assessment.

Broker Liaison & Document Control: Collaborate directly with mortgage brokers to systematically chase down outstanding supporting documents required for pending applications, maintaining clear timelines and an exceptional service experience.

Ad Hoc Operational Support: Provide flexible administrative support across broader pipeline fulfillment functions, assisting with operational tracking to ensure smooth settlements.

What You Bring

The Experience: A minimum of 2 years of proven, hands-on experience in the Australian mortgage or finance industry, ideally gained working within a non-bank lender, mortgage aggregation group, or premium brokerage structure.

Specialized Background (Highly Regarded): Prior professional experience supporting non-bank credit frameworks, specialized alt-doc products, or operating within environments similar to major international non-bank lenders is highly desirable.

Industry Systems Knowledge: Familiarity with Australian property and credit databases (e.g., CoreLogic, Equifax, NextGen/ApplyOnline), alongside intermediate proficiency in Microsoft Excel for document pipeline tracking.

Communication Excellence: Outstanding written and verbal English communication skills, with the professional clarity and confidence required to negotiate file updates with funders and support international mortgage brokers.

Meticulous Attention to Detail: High numerical and data-entry accuracy, crucial for catch-all pre-checks, drafting formal credit summaries, and reviewing complex valuation reports.

Problem-Solving Agility: An analytical mindset equipped to manage transactional escalations, identify process bottlenecks, and implement smart pipeline solutions under tight timeline pressures.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."

Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

Health & Security: Comprehensive HMO and Life Insurance coverage from day one.

Day Shift Stability: Enjoy a stable 7:00 AM to 4:00 PM schedule that respects your work-life balance, keeps your weekends completely free, and aligns perfectly with Australian business hours.

Onsite Collaboration: Benefit from consistent enterprise-grade data security, robust internet redundancy, and face-to-face team collaboration by working directly out of our modern Clark, Cebu, Manila, or Tarlac facilities.

The Hub Experience: Work from a premium office space featuring custom ergonomic workstations, vibrant collaborative breakout spaces, interactive game zones, and an in-house cafe bar serving free premium drinks to keep you refreshed throughout the day.