Lending Tech Business Analyst – Bridge Ops & IT

Loanworks Technologies; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Loanworks is seeking a technically minded Business Analyst to bridge business operations and IT across our Philippine team. You will work with Australian stakeholders, developers, and offshore teams to capture needs and deliver effective technology solutions.

The role emphasizes requirements gathering, process mapping, data analysis, and testing to improve lending workflows, onboarding, and documentation. Remote collaboration and strong English communication are essential.

Qualifications

• 2+ years of experience as a Business Analyst or similar role.
• Experience in lending, loan servicing, settlement, conveyancing, financial services, or related industries.
• Strong requirements gathering and business process mapping skills.
• Experience supporting system enhancements, projects, or testing activities.
• Basic SQL skills for data investigation and validation.

Responsibilities

• Gather, analyse, and document business and functional requirements.
• Facilitate workshops, process walkthroughs, and stakeholder discussions.
• Create user stories, business rules, acceptance criteria, and process maps.
• Analyse lending, mortgage documentation, settlement, and post-settlement workflows.
• Support client onboarding by documenting workflow, data, document, and integration requirements.
• Prepare functional specifications, workflow designs, and data mappings.
• Investigate issues using SQL, Excel, system data, and process analysis.
• Collaborate with developers and vendors to assess technical solutions.
• Execute functional, integration, regression, and user acceptance testing.
• Track defects, support releases, and validate implemented changes.
• Develop user guides and process documentation.
• Identify opportunities for process improvement, automation, and operational efficiencies.
• Support incident management, change requests, and continuous improvement initiatives.

Skills

Requirements gathering

Business process mapping

SQL

Excel

Stakeholder management

Documentation

UAT testing

Analytical thinking

English communication

Collaboration

Tools

Actionstep

PEXA

APIs

Data mapping

Job description

Loanworks is seeking a technically minded Business Analyst to bridge business operations and IT across our Philippine team. You will work with Australian stakeholders, developers, and offshore teams to capture needs and deliver effective technology solutions.

The role emphasizes requirements gathering, process mapping, data analysis, and testing to improve lending workflows, onboarding, and documentation. Remote collaboration and strong English communication are essential.