Technical Account Manager — Remote & Strategic IT Partner

Everise; Taguig; On-site; PHP 1,200,000 - 1,900,000; Full time

Job summary

Everise in Manila is hiring for a Senior IT Services Consultant to lead client technology initiatives, manage production issues, and guide projects from conception to launch.

You will build strategic relationships with CIOs and IT directors, analyze metrics, and help clients evolve IT to drive business outcomes. A 7–10 year background in IT services and a CS degree are expected.

This role requires strong communication, travel readiness, and willingness to work off-hours as needed.

Qualifications

• Bachelor’s Degree in Computer Science or equivalent with 7–10 years in IT services or consulting.
• Fundamental knowledge in two or more of the following domains: mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations and security.
• IT Project Management background.

Responsibilities

• Lead clients by providing overall proactive management for all technical related issues by leveraging standardized procedures and best practices for support to resolve production issues quickly.
• Will lead projects from conception through launch by managing client and internal stakeholder expectations around the solution, timelines, issues, risks, migration strategy and go-live support.
• Develop and report upon key performance metrics that show valuable client and IT engagement statistics that help drive overall success for each client.
• Create and maintain strategic relationships with key stakeholders within our customer organizations, including the IT Directors, CIO, and Line of Business leaders as well as technology professionals.
• Build on client intimacy and become a reference / consultant for customers.
• Will demonstrate a deep understanding of the market forces affecting our clients and offers insight into new ways of achieving objectives.
• Must be a change agent by articulating the case for change and helping our clients evolve by leveraging IT differently for better business outcomes.
• Is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service.
• Is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent within Company legal, fiscal and personnel policies.
• Occasionally leads sharing of best practices and guidance with team community.
• Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives.
• Frequently establishes and maintains relationships with Field Sales and internal client lines of businesses.
• A
• Outstanding customer service skills, as well as excellent verbal and written communications skills.
• Demonstrated ability to be a team player and a willingness to lend a hand with any project.
• Ability to manage multiple projects, activities and tasks simultaneously.
• Ability to travel a plus.
• Ability to work off-hours as required, and participate in a 24/7 on call rotation.

Skills

Customer service

Verbal communication

Written communication

Team player

Multi-project management

Willing to travel

On-call rotation

Education

Bachelor’s Degree in Computer Science

Job description

Everise in Manila is hiring for a Senior IT Services Consultant to lead client technology initiatives, manage production issues, and guide projects from conception to launch.

You will build strategic relationships with CIOs and IT directors, analyze metrics, and help clients evolve IT to drive business outcomes. A 7–10 year background in IT services and a CS degree are expected.

This role requires strong communication, travel readiness, and willingness to work off-hours as needed.