Technical Account Manager

Everise, Inc.; Bonifacio; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Everise, Inc. in Bonifacio, Philippines seeks a Technical Account Manager to lead proactive client management and drive IT service delivery. You will coordinate projects across client and internal teams, manage timelines, and build strategic relationships with IT directors and CIOs.

The role requires 7–10 years in IT services or consulting, strong communication skills, and the ability to manage multiple projects while supporting on-call coverage.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 7–10 years in IT services or consulting.
• Knowledge in two or more areas: mobility, cloud, networking, or applications.
• Strong verbal and written communication for client-facing roles.

Responsibilities

• Lead proactive management for technical issues and service delivery.
• Coordinate client and internal teams from concept to go-live.
• Develop and report on key performance metrics and client engagement.
• Build strategic relationships with IT leaders and business stakeholders.
• Support 24/7 on-call rotations as needed.

Skills

Customer service

Verbal communication

Written communication

Team player

Project management

Multitasking

Travel

On-call readiness

Education

Bachelor's degree in Computer Science

Job description

## Technical Account ManagerApply: Bonifacio: Full time: Posted Yesterday: R0035309## **Company Overview**Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!Principle Accountabilities (Key Result Areas)• Lead clients by providing overall proactive management for all technical related issues by leveraging standardized procedures and best practices for support to resolve production issues quickly. • Will lead projects from conception through launch by managing client and internal stakeholder expectations around the solution, timelines, issues, risks, migration strategy and go-live support. • Develop and report upon key performance metrics that show valuable client and IT engagement statistics that help drive overall success for each client. • Create and maintain strategic relationships with key stakeholders within our customer organizations, including the IT Directors, CIO, and Line of Business leaders as well as technology professionals. • Build on client intimacy and become a reference / consultant for customers. • Will demonstrate a deep understanding of the market forces affecting our clients and offers insight into new ways of achieving objectives. • Must be a change agent by articulating the case for change and helping our clients evolve by leveraging IT differently for better business outcomes. • Is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service. • Is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent within Company legal, fiscal and personnel policies. • Occasionally leads sharing of best practices and guidance with team community • Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives • Frequently establishes and maintains relationships with Field Sales and internal client lines of businesses. • A • Outstanding customer service skills, as well as excellent verbal and written communications skills. • Demonstrated ability to be a team player and a willingness to lend a hand with any project • Ability to manage multiple projects, activities and tasks simultaneously • Ability to travel a plus • Ability to work off-hours as required, and participate in a 24/7 on call rotation Attributes & AttitudeOutstanding customer service skills, as well as excellent verbal and written communications skills. • Demonstrated ability to be a team player and a willingness to lend a hand with any project • Ability to manage multiple projects, activities and tasks simultaneously • Ability to travel a plus • Ability to work off-hours as required, and participate in a 24/7 on call rotationMust have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers. • Bachelor’s Degree in Computer Science and/or a combination of equivalent experience: 7 - 10 years experience in an IT services or consulting, with a strong understanding of Corporate account support. • Fundamental knowledge in two or more of the following: Mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations and security. • IT Project Management backgroundIf you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.