Technical Account Manager: Bridge Tech & Ops for Go-Live

universal access and systems solutions inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Universal Access and Systems Solutions Inc. is seeking a Technical Account Manager to bridge Sales, Operations and IT during client discovery, onboarding and implementation within a BPO context.

You will translate business requirements into actionable IT architecture, ensuring deliverable, scalable solutions before go-live. You will lead pre-sales discovery, coordinate across teams, validate feasibility, and own post-implementation support, with strong stakeholder management and ITIL/PM

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• At least 5 years of experience in BPO/contact center operations, IT infrastructure, or technical account management.
• Solid understanding of contact center technology stack (ACD, dialer, CRM, WFM, telephony, networking, reporting).

Responsibilities

• Participate in client discovery calls with Sales, Technical, and Ops to identify requirements.
• Translate client business requirements into a technical requirements document (TRD).
• Design end-to-end IT infrastructure solutions tailored to BPO delivery models (network, telephony, workstation builds, security, integrations).
• Coordinate across teams to ensure infrastructure is provisioned on time and meets specs.
• Conduct pre-go-live validation to catch gaps before production.
• Provide ongoing technical point of contact post-implementation and support change requests.

Skills

Stakeholder management

Technical account management

Pre-sales

Client-facing

Project management

Networking basics

Telephony

CRM platforms

Reporting/BI tools

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

AWS

Genesys

Avaya

Five9

NICE

Job description

Universal Access and Systems Solutions Inc. is seeking a Technical Account Manager to bridge Sales, Operations and IT during client discovery, onboarding and implementation within a BPO context.

You will translate business requirements into actionable IT architecture, ensuring deliverable, scalable solutions before go-live. You will lead pre-sales discovery, coordinate across teams, validate feasibility, and own post-implementation support, with strong stakeholder management and ITIL/PM