Global IT Operations & Reliability Leader

Universal Access and Systems Solutions Inc.; San Fernando; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Universal Access and Systems Solutions Inc. is seeking an IT Operations Manager to oversee IT infrastructure across multiple BPO sites, ensuring stability and high availability.

You will lead technical teams, manage service delivery, and drive improvements in reliability and security, implementing ITIL-based incident management, supervising network, data center and cloud environments, and coordinating with vendors.

Qualifications

• Experience managing IT infrastructure across multiple sites.
• Proven leadership of technical teams and service delivery.
• Strong understanding of network, data center, and cloud environments.

Responsibilities

• Oversee IT infrastructure stability and high availability across sites.
• Lead technical teams and coordinate with vendors.
• Implement ITIL-based incident management and security improvements.

Skills

IT operations management

ITIL

Tools

ITIL

Job description

Universal Access and Systems Solutions Inc. is seeking an IT Operations Manager to oversee IT infrastructure across multiple BPO sites, ensuring stability and high availability.

You will lead technical teams, manage service delivery, and drive improvements in reliability and security, implementing ITIL-based incident management, supervising network, data center and cloud environments, and coordinating with vendors.