Technical Trainer | Clark

Sutherland; Pampanga; On-site; PHP 390,600 - 613,800; Full time

Job summary

Sutherland in Clark, Pampanga is seeking a proactive Trainer to design, facilitate and revise staff training programs for a tech account, ensuring learners gain core skills.

You will coach learners, manage nesting and on-the-job training, collaborate with teams, and support certification during periods of inactivity, with onsite work in Clark.

Qualifications

• Bachelor’s degree in any field (Major in Education or Communication preferred).
• 2–3 years of work experience as a Trainer supporting a Tech account.
• Excellent working knowledge of Microsoft Office applications (Excel, Powerpoint, Word and Outlook).
• Strong English verbal and written communication skills.
• Willingness and ability to work in a shifting or graveyard schedule.
• Amenable working onsite in Clark, Pampanga.

Responsibilities

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor-training and BQM Training for the program.
• Supervise and coach learners in nesting & BQM type environments.
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Skills

Trainer

Microsoft Office

English comms

Coaching

Education

Bachelor's degree

Job description

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

You are also expected to:

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor-training and BQM Training for the program.
• Responsible for self-skilling & certification during periods of un-activity (classroom).
• Supervise and coach learners in nesting & BQM type environments.
• Facilitate multi-hour product, behavioral or tool change type learning experiences.
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions; and
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Qualifications:

Our most successful candidates will have:

• Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)
• At least 2-3 years of work experience as a Trainer supporting a Tech account.
• Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
• Strong English verbal and written communication skills.
• Strategic in developing solutions and process improvements.
• Willingness and ability to work in a shifting or graveyard schedule
• Amenable working onsite in Clark, Pampanga.

Additional Information:

All your information will be kept confidential according to EEO guidelines.