Tech Support Team Lead - Coaching & Mentoring

CSS Corp ICT Services; Taguig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

18% Night Differential

Convertible SL credits

12 VL, 12 SL and 5 EL

Fun working environment and spacious office

Job summary

CSS Corp ICT Services is looking for a Team Leader to manage and oversee a team of associates in Taguig, Philippines. This role requires excellent leadership skills and at least 2 years of experience in a technical support role.

The Team Leader will handle daily management tasks, set targets, prepare budgets, and ensure quality standards are met. The position offers a fun working environment with additional benefits such as Night Differential and leave credits.

Qualifications

• 2 years of experience in a technical support account is a MUST.
• Ability to motivate and lead a team effectively.
• Excellent multitasking without errors.

Responsibilities

• Oversee and manage a team of associates daily.
• Prepare forecasts and budgets for the call center.
• Conduct regular performance reviews and training for underperformers.
• Ensure adherence to quality standards and procedures.

Skills

Leadership

Motivation

Coaching and Mentoring

Hardworking

Goal Setting and Achievement

Multitasking

Job description

CSS Corp ICT Services is looking for a Team Leader to manage and oversee a team of associates in Taguig, Philippines. This role requires excellent leadership skills and at least 2 years of experience in a technical support role.

The Team Leader will handle daily management tasks, set targets, prepare budgets, and ensure quality standards are met. The position offers a fun working environment with additional benefits such as Night Differential and leave credits.