Team Support Lead: Growth, Mentorship & Metrics

TASQ Staffing Solutions; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading staffing agency in Taguig is seeking a Level Support Team Manager to lead a tech support team. The ideal candidate will have a minimum of 2 years of experience in technical support and team management. Responsibilities include handling customer inquiries and ensuring that feedback is channeled into product development. This position also requires strong communication and conflict resolution skills.

Qualifications

• Minimum of 2 years experience in supporting a tech program.
• Experience managing a team of 10 to 12 TSRs.
• Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment.

Responsibilities

• Handle support issues from Nessus customers via web-to-case, voice, and chat channels.
• Utilize Salesforce to document support interactions.
• Analyze and advance complex technical issues to support the team.

Skills

Team management

Technical support

Customer service orientation

Conflict resolution

Proactive attitude

Education

Bachelor's degree or associate degree

Tools

Salesforce

Nessus

Job description

A leading staffing agency in Taguig is seeking a Level Support Team Manager to lead a tech support team. The ideal candidate will have a minimum of 2 years of experience in technical support and team management. Responsibilities include handling customer inquiries and ensuring that feedback is channeled into product development. This position also requires strong communication and conflict resolution skills.