Tech Support Specialist — Customer Care & Training

CSS Corp ICT Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

18% Night Differential

Convertible SL credits

12 VL, 12 SL and 5 EL

Fun working environment and spacious office

Job summary

CSS Corp ICT Services in Taguig is looking for a Customer Care agent to manage customer support and deliver training sessions. This role demands excellent English communication skills and strong computer proficiency, enabling agents to assist customers effectively through various channels.

You'll be part of a dynamic environment where you will handle client queries, ensure the validity of returns, and strategize upgrades. Enjoy a fun working atmosphere with numerous benefits including night differentials and vacation leave.

Qualifications

• Strong command of English for effective communication.
• Ability to read, analyze and interpret technical documents.
• Essential computer skills, particularly with Windows-based programs.

Responsibilities

• Manage returns and confirm fault validity for RMAs.
• Provide customer support via phone and email.
• Identify opportunities to upgrade consumers to new products.
• Collaborate with internal teams to resolve issues.
• Deliver training sessions for customers.
• Monitor and create Key Performance Indicators.

Skills

Customer Care

Technical Support

English Communication

Reasoning Ability

Computer Skills

Education

2 years completed in College

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

CSS Corp ICT Services in Taguig is looking for a Customer Care agent to manage customer support and deliver training sessions. This role demands excellent English communication skills and strong computer proficiency, enabling agents to assist customers effectively through various channels.

You'll be part of a dynamic environment where you will handle client queries, ensure the validity of returns, and strategize upgrades. Enjoy a fun working atmosphere with numerous benefits including night differentials and vacation leave.