Tech Support Specialist - Paid Training, Entry-Level

Metacom Careers; Batan; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is seeking a Technical Support Representative for a voice-based technical support account. This role is ideal for a college graduate seeking their first BPO opportunity, with no call center experience required and paid training provided.

You will participate in structured paid training, coaching, and hands‑on learning to build confidence and develop the necessary troubleshooting and customer‑communication skills.

Qualifications

• College Graduate; no experience required or preferred for related experience.
• Basic computer skills and familiarity with common technology.
• Good English communication skills.
• Willingness to learn technical processes and systems.
• Willing to work onsite on a shifting schedule.

Responsibilities

• Answer inbound customer calls and respond to technical inquiries.
• Identify and troubleshoot basic technical issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical processes.
• Assist with account, device, connectivity, or service-related concerns.
• Document technical issues and resolutions in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex technical concerns when needed.

Skills

English communication

Basic computer skills

Troubleshooting

Active listening

Willing to learn

Onsite work

Education

College Graduate

Job description

Metacom Careers is seeking a Technical Support Representative for a voice-based technical support account. This role is ideal for a college graduate seeking their first BPO opportunity, with no call center experience required and paid training provided.

You will participate in structured paid training, coaching, and hands‑on learning to build confidence and develop the necessary troubleshooting and customer‑communication skills.