Entry-Level Technical Support Specialist — Paid Training

Metacom Careers; Makati; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government‑mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. This role is suitable for college graduates seeking their first BPO opportunity with no prior experience required and structured paid training provided.

Onsite work with a shifting schedule and full-time employment is offered in a beginner-friendly environment. You’ll answer inbound calls, troubleshoot basic tech issues, and guide customers through solutions while meeting performance

Qualifications

• College Graduate is required.
• No call center or technical support experience is needed (BPO/technical background a plus).
• Good English communication skills are required.
• Basic computer skills and familiarity with common technology.
• Good troubleshooting and problem-solving skills are expected.
• Strong listening and attention to detail are important.
• Willing to learn technical processes and systems.
• Willing to work onsite on a shifting schedule.

Responsibilities

• Answer inbound customer calls and respond to technical inquiries.
• Identify and troubleshoot basic technical issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical processes.
• Assist with account, device, connectivity, or service-related concerns.
• Document technical issues and resolutions in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex technical concerns when needed.

Skills

Good English communication skills

Strong listening

Attention to detail

Willing to learn

Willing to work onsite

Problem-solving

Education

College Graduate

Job description

Metacom Careers is hiring a Technical Support Representative for a voice-based technical support account. This role is suitable for college graduates seeking their first BPO opportunity with no prior experience required and structured paid training provided.

Onsite work with a shifting schedule and full-time employment is offered in a beginner-friendly environment. You’ll answer inbound calls, troubleshoot basic tech issues, and guide customers through solutions while meeting performance