Tech Support Specialist — Non-Voice & Voice (Pasig)

Miranda HR; Pasig; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Life Insurance

Holiday Gifts, Incentives

Job Training

Health & Wellness Insurance

Job summary

Miranda HR in Pasig invites applications for a Technical Support Representative (NON VOICE & VOICE ACCOUNT) on-site. You will provide technical support for customers via non-voice and voice channels, troubleshoot issues, and document interactions and resolutions in the system.

We welcome 0–2 years of experience, a high school diploma or equivalent, and strong communication and customer service skills. Flexible hours including evenings and weekends may be required.

Qualifications

• High school diploma or equivalent preferred.
• 0–2 years of experience in a technical support role.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support for customers via non-voice and voice channels.
• Assist in troubleshooting technical issues with products or services.
• Document customer interactions and resolutions in the system.
• Work collaboratively with team to improve processes and satisfaction.
• Stay updated on product knowledge and changes.

Skills

Strong communication

Customer service orientation

Multitasking

Education

High school diploma or equivalent

Job description

Miranda HR in Pasig invites applications for a Technical Support Representative (NON VOICE & VOICE ACCOUNT) on-site. You will provide technical support for customers via non-voice and voice channels, troubleshoot issues, and document interactions and resolutions in the system.

We welcome 0–2 years of experience, a high school diploma or equivalent, and strong communication and customer service skills. Flexible hours including evenings and weekends may be required.