On-site Customer Support Agent – Problem Solver

Miranda HR; Makati; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Medical Reimbursement

Holiday Gifts

Life Insurance

HMO

Job Training

Job summary

Miranda HR in Makati is seeking a responsive Customer Service Representative to handle inbound and outbound calls and resolve inquiries.

No prior experience required; a High School diploma is acceptable, with 0–2 years experience. Candidates must have strong English skills and a passion for exceptional service, with on-the-job training provided.

Role involves documenting interactions, maintaining product knowledge, and assisting with basic technical issues to support customers effectively.

Qualifications

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong English language skills
• Skills and Competencies: Excellent customer service abilities
• Skills and Competencies: Effective problem-solving skills
• Skills and Competencies: Basic technical skills
• Qualities and Traits: Patience and empathy towards customers

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service and resolve customer inquiries efficiently.
• Document and track customer interactions in the call center system.
• Assist in troubleshooting basic technical issues related to products and services.
• Stay updated on product knowledge and promotional offerings.

Skills

Customer service

Problem solving

Technical skills

Communication skills

Education

High School Diploma

Job description

Miranda HR in Makati is seeking a responsive Customer Service Representative to handle inbound and outbound calls and resolve inquiries.

No prior experience required; a High School diploma is acceptable, with 0–2 years experience. Candidates must have strong English skills and a passion for exceptional service, with on-the-job training provided.

Role involves documenting interactions, maintaining product knowledge, and assisting with basic technical issues to support customers effectively.