Tech Support Specialist I — Growth & Impact

Acquire.AI; Mandaluyong; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Career growth & internal promotions

Regular team events and recognition

Job summary

Acquire Intelligence in Mandaluyong is hiring a Technical Support Agent Level 1 to resolve product issues and assist clients with internet service setups. You will provide tailored solutions, transfer inquiries as needed, and maintain precise customer records while upholding service standards.

The role emphasizes empathy, strong communication, and the ability to handle complex cases, contributing to a positive customer journey within a dynamic outsourcing team.

Qualifications

• Excellent verbal and written communication skills.
• A can-do attitude with proactive problem solving.
• Good organizational skills and ability to multitask and prioritize.
• Strong complaints handling and negotiation abilities.
• Basic understanding of home internet service and setup.

Responsibilities

• Resolve product or service problems by clarifying the customer's concern and determining the cause.
• Provide tailored-fit solutions based on customer needs.
• Answer inquiries and transfer calls to appropriate departments.
• Ensure customer satisfaction with exceptional service.
• Create, maintain, and update customer records with accurate information.
• Handle complex cases and manage complaints that may arise.
• Contribute to improvements in the customer journey.

Skills

Excellent communication

CAN DO attitude

Multitasking

Problem solving

Negotiation skills

Job description

Acquire Intelligence in Mandaluyong is hiring a Technical Support Agent Level 1 to resolve product issues and assist clients with internet service setups. You will provide tailored solutions, transfer inquiries as needed, and maintain precise customer records while upholding service standards.

The role emphasizes empathy, strong communication, and the ability to handle complex cases, contributing to a positive customer journey within a dynamic outsourcing team.