Entry-Level Tech Support: IT Help & Customer Care

Recruitify_HR; Mandaluyong; On-site; PHP 201,000 - 335,000; Full time

Job summary

Recruitify_HR is seeking an entry-level Tech Support professional for our Mandaluyong account. You will handle calls, emails, and chats to resolve hardware, software, and network issues while explaining product features and limitations.

The role emphasizes learning and collaboration, with a focus on delivering excellent customer experience and adhering to company policies and standards. This onsite position offers full-time engagement in a fast-paced environment.

Qualifications

• Entry-level position in IT support.
• Ability to communicate effectively with customers.

Responsibilities

• Respond to customer calls, emails, and chats for technical support.
• Diagnose and resolve hardware, software, and network issues.
• Inform customers about product features and limitations.
• Share knowledge to enhance team performance and customer experience.
• Adhere to company policies and industry standards.

Job description

Recruitify_HR is seeking an entry-level Tech Support professional for our Mandaluyong account. You will handle calls, emails, and chats to resolve hardware, software, and network issues while explaining product features and limitations.

The role emphasizes learning and collaboration, with a focus on delivering excellent customer experience and adhering to company policies and standards. This onsite position offers full-time engagement in a fast-paced environment.