Technical Support Pro - Paid Training & Benefits

Alorica; Davao del Sur; On-site; PHP 208,189 - 249,370; Full time

Benefits offered by this job

Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday

Retirement planning options (401(k))

Employee discounts through client programs

Job summary

A leading customer service provider in Davao del Sur is seeking a Technical Support Representative. You will provide first-level technical assistance to customers via various communication channels and troubleshoot any issues. Ideal candidates should have experience in technical support and possess strong communication skills. The position offers competitive pay and exciting perks such as medical benefits and paid time off.

Qualifications

• Experience in technical support or customer service.
• Ability to diagnose and troubleshoot technical issues.
• Effective verbal and written communication skills.

Responsibilities

• Provide first-level technical assistance to customers.
• Diagnose and troubleshoot hardware, software, and network-related problems.
• Document customer interactions and solutions.

Skills

Customer service

Technical troubleshooting

Communication skills

Documentation

Job description

A leading customer service provider in Davao del Sur is seeking a Technical Support Representative. You will provide first-level technical assistance to customers via various communication channels and troubleshoot any issues. Ideal candidates should have experience in technical support and possess strong communication skills. The position offers competitive pay and exciting perks such as medical benefits and paid time off.