Tech Support Experience Specialist

Web.com Canada, Inc.; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

HMO benefits

Punctuality bonus

Generous vacation policy

Dependent coverage

Job summary

Network Solutions in Cebu City is seeking a dedicated customer support specialist to manage large volumes of inbound calls and follow-up outbound calls. You will assist customers via tickets, email, chat, and phone, while ensuring timely fulfillment and adherence to service targets.

Ideal candidates have at least one year in a similar role, a clean HR/QA record, and solid attendance. The role emphasizes teamwork and delivering exceptional customer experiences with a focus on accuracy and

Qualifications

• Must be a regular employee with at least one year of tenure in the current role.
• Must have no HR, QA, or Workforce-related violations within the past six months.

Responsibilities

• Handles large volumes of inbound customer calls and makes outbound follow up calls during scheduled hours.
• Provides customer support via support ticket, email, inbound chat, and inbound phone calls.
• Fulfills MyTime service and contributes to productivity and quality targets.
• Maintains accurate records and adheres to schedule adherence and other performance metrics.
• Recognizes that offline teams back up inbound support as needed.

Skills

Customer service

Call handling

Multi-channel support

Compliance

Job description

Network Solutions in Cebu City is seeking a dedicated customer support specialist to manage large volumes of inbound calls and follow-up outbound calls. You will assist customers via tickets, email, chat, and phone, while ensuring timely fulfillment and adherence to service targets.

Ideal candidates have at least one year in a similar role, a clean HR/QA record, and solid attendance. The role emphasizes teamwork and delivering exceptional customer experiences with a focus on accuracy and