Manila IT Support Engineer: End-User Troubleshooter

Navitas Semiconductor Usa; Manila; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

Navitas Semiconductor Usa in Manila is seeking an IT Support Engineer to handle a range of end-user support requests. The ideal candidate should be self-motivated and possess strong troubleshooting skills, guiding both frontline support and resolving escalated issues.

The role includes diagnosing hardware/software issues, managing user accounts, and maintaining IT compliance while improving support processes through documentation and knowledge sharing.

Qualifications

• 3+ years of experience in IT Help Desk or desktop support.
• Experience resolving escalated incidents in Windows environments.
• 5+ years in an IT Help Desk position is preferred.

Responsibilities

• Provide frontline and escalated technical support.
• Diagnose and resolve advanced hardware and software issues.
• Manage incidents and service requests through ticketing systems.
• Administer user accounts in Active Directory and Microsoft Entra ID.
• Deploy and maintain IT equipment and software.

Skills

Advanced troubleshooting skills

Strong proficiency with Microsoft 365

Working knowledge of Active Directory

Familiarity with networking fundamentals

Experience using AI-powered tools

Strong analytical skills

Excellent communication skills

Education

BS in computer science or similar discipline

Tools

Active Directory

Microsoft Entra ID

NinjaOne

Freshservice

Job description

Navitas Semiconductor Usa in Manila is seeking an IT Support Engineer to handle a range of end-user support requests. The ideal candidate should be self-motivated and possess strong troubleshooting skills, guiding both frontline support and resolving escalated issues.

The role includes diagnosing hardware/software issues, managing user accounts, and maintaining IT compliance while improving support processes through documentation and knowledge sharing.