SME | Subject Matter Expert | Senior Technical Support [URGENT]

iOPEX Technologies Phil; Taguig; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two rest days per week

Office location in BGC

Job summary

iOPEX Technologies Phil is seeking a Senior Technical Service Support Representative (SME) to support an EV charging and energy infrastructure account. You will troubleshoot complex issues across EV stations, electrical systems, software platforms, and networks, taking ownership from initial contact to resolution.

The role is onsite in BGC, Taguig with a night-shift schedule. Candidates should have 5+ years in technical support, strong problem-solving, and excellent communication to guide

Qualifications

• Minimum 5 years in technical support or related services.
• Strong troubleshooting and root-cause analysis skills.
• Experience handling complex escalations for business customers.
• Excellent verbal and written communication skills.
• Willing to work onsite at BGC, Taguig, night shift.

Responsibilities

• Troubleshoot complex issues involving EV charging stations, electrical systems, software platforms, networking, and communications infrastructure.
• Quickly assess customer-reported problems and determine the appropriate resolution path.
• Serve as a technical escalation point for frontline support teams.
• Take end-to-end ownership of cases from initial contact through resolution.
• Coordinate with Engineering, Product, Operations, and Field Service teams to drive issue resolution.
• Communicate confidently with customers and provide clear expectations, updates, and next steps.
• Support service scheduling, technical triage, and field dispatch activities when necessary.
• Contribute to process improvement, knowledge management, and technical enablement initiatives.

Skills

Troubleshooting

Root cause analysis

Customer communication

Escalation management

Mentor / SME experience

Night shift readiness

Onsite collaboration

Education

Senior High School graduate

Tools

CRM tools

Ticketing system

Job description

Be the Technical Expert Behind Tomorrow's Sustainable Transportation. Be an iOPEXian today!

We are hiring for awesome Subject Matter Expert (SME) for our EV account.

We are currently looking for an experienced Senior Technical Service Support Representative (SME) to support a growing Electric Vehicle (EV) charging and energy infrastructure business.

We're looking for professionals who go beyond scripted support. This role requires individuals who can understand technical issues, confidently engage customers, and take ownership of problems through resolution.

What you will do?

• Troubleshoot complex issues involving EV charging stations, electrical systems, software platforms, networking, and communications infrastructure

• Quickly assess customer-reported problems and determine the appropriate resolution path

• Serve as a technical escalation point for frontline support teams

• Take end-to-end ownership of cases from initial contact through resolution

• Coordinate with Engineering, Product, Operations, and Field Service teams to drive issue resolution

• Communicate confidently with customers and provide clear expectations, updates, and next steps

• Support service scheduling, technical triage, and field dispatch activities when necessary

• Contribute to process improvement, knowledge management, and technical enablement initiatives

What are we looking for?

• Preferably with minimum of 5 years of Technical Support, Service Desk, Helpdesk, Product Support, Application Support, Technical Account Management, or Customer Support Engineering experience

• Strong troubleshooting and root-cause analysis skills

• Experience supporting business customers and handling complex escalations

• Ability to diagnose problems, ask intelligent follow-up questions, and identify probable causes without relying solely on scripts

• Excellent verbal and written communication skills

• Experience serving as an SME, escalation point, mentor, or senior team member

• At least a Senior High School or High school old curriculum graduates

• Should be willing to work onsite on a pre-dominantly night/shifting in BGC, Taguig

Info about the role:

• Application Process: 1 Day hiring (Onsite Process)

• Work set up: Onsite

• Schedule: Night/Shifting

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• Stable career with strong, long-term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy-to-reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.