Representative Customer Service (US)

1&1 IONOS SE; Cebu City; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Unlimited commission

Generous paid time off

Healthcare and Life Insurance coverage

Job summary

IONOS Philippines, located in Metro Cebu, seeks a TECHNICAL SUPPORT REPRESENTATIVE to assist creators and businesses online. You will troubleshoot, support sales, and help customers with web hosting and Wordpress-related needs.

The role emphasizes customer service excellence, calm professionalism, and motivation to hit targets, with shifting schedules and a focus on growth and engagement.

Qualifications

• Minimum 2nd year college or equivalent 2-year course completed.
• 6 months sales or customer service experience is beneficial.
• Knowledge in Website Development, Webhosting and Wordpress is an advantage.
• Content Management System knowledge is an advantage.
• Basic email knowledge and troubleshooting is an advantage.
• Excellent English communication skills.

Skills

Troubleshooting

Customer service

Sales

WordPress

CMS knowledge

English

Calm under pressure

Target driven

Shift work

Education

2nd year college or 2-year course

Tools

WordPress

Web hosting

Email troubleshooting

Job description

Tasks

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts,IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales - who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development