Tech Service Desk Analyst - Resolve & Elevate IT

Unisys; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Unisys in Manila is seeking an entry to mid-level IT support professional to answer moderately complex questions, following guidelines and using judgment based on experience with incidents and service requests. The role covers hardware, software, client and COTS applications as well as network and user administration.

Ideal candidates have a High School Diploma or GED, may require technical certification or an Associate Degree, and typically 1-2 years of experience in the relevant area.

Qualifications

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2years’ experience in area of responsibility

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Skills

Problem solving

Analytical thinking

Customer support

Education

High School Diploma or GED

Technical Certification

Associate Degree

Job description

Unisys in Manila is seeking an entry to mid-level IT support professional to answer moderately complex questions, following guidelines and using judgment based on experience with incidents and service requests. The role covers hardware, software, client and COTS applications as well as network and user administration.

Ideal candidates have a High School Diploma or GED, may require technical certification or an Associate Degree, and typically 1-2 years of experience in the relevant area.