IT Service Desk Technician — L1 Support & Troubleshooting

Unisys; Mandaluyong; On-site; PHP 180,000 - 300,000; Full time

Job summary

Unisys in Metro Manila is seeking a helpdesk professional to handle moderately complex inquiries, following documented guidelines. You will support hardware, software, client and COTS applications, and assist with basic network and user administration.

You will mentor L1 agents, escalate complex problems to other resolver teams or vendors, and use problem-solving skills to resolve incidents efficiently. A High School Diploma or GED is required, with possible technical certification or an

Qualifications

• High school diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1–2 years of experience in the area.

Responsibilities

• Answers moderately complex questions following guidelines and using experience-based judgment.
• Supports hardware, software, client and COTS applications, plus network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Uses problem solving and analytical skills to resolve challenging incidents.
• Supports L1 agents in day-to-day questions related to client incidents and requests.

Skills

Customer support

Incident resolution

Technical support

Team collaboration

Education

High School Diploma or GED

Associate Degree or technical certification

Job description

Unisys in Metro Manila is seeking a helpdesk professional to handle moderately complex inquiries, following documented guidelines. You will support hardware, software, client and COTS applications, and assist with basic network and user administration.

You will mentor L1 agents, escalate complex problems to other resolver teams or vendors, and use problem-solving skills to resolve incidents efficiently. A High School Diploma or GED is required, with possible technical certification or an