Service Desk Analyst — L1 Support & Incident Resolver

Unisys; Manila; Vor Ort; PHP 180.000 - 300.000; Vollzeit

Zusammenfassung

Unisys is seeking an entry‑level IT support professional in the Philippines to assist with moderately complex incidents and service requests. You will support hardware, software, client and COTS applications, and assist with basic network and user administration.

Requirements include a High School Diploma or GED, possibly an Associate Degree or technical certification, and 1–2 years of relevant experience. Unisys is an equal opportunity employer committed to inclusion.

Qualifikationen

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• 1–2 years’ experience in area of responsibility.

Aufgaben

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Kenntnisse

Customer support

Troubleshooting

Incident handling

Judgment based on experience

Ausbildung

High School Diploma or GED

Associate degree or technical certification

Jobbeschreibung

Unisys is seeking an entry‑level IT support professional in the Philippines to assist with moderately complex incidents and service requests. You will support hardware, software, client and COTS applications, and assist with basic network and user administration.

Requirements include a High School Diploma or GED, possibly an Associate Degree or technical certification, and 1–2 years of relevant experience. Unisys is an equal opportunity employer committed to inclusion.