Service Desk Analyst: Elevate IT Support & Resolution

Unisys; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Unisys is seeking an IT support specialist in Metro Manila to handle moderately complex inquiries, following established guidelines and applying sound judgment gained from incident experience.

You will assist with hardware, software, client and COTS applications, and network and user administration, escalating when needed and ensuring timely resolution of incidents while upholding Unisys standards.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1-2 years’ experience in area of responsibility.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Unisys is seeking an IT support specialist in Metro Manila to handle moderately complex inquiries, following established guidelines and applying sound judgment gained from incident experience.

You will assist with hardware, software, client and COTS applications, and network and user administration, escalating when needed and ensuring timely resolution of incidents while upholding Unisys standards.